Hi Tom, Based on this blog post <https://ads-developers.googleblog.com/2018/03/changes-to-inactive-adwords-accounts.html>, ManagedCustomerService.get() should no longer return inactive accounts beginning Mid-May 2018. Can you provide your clientCustomerId and complete SOAP request and response logs so I can further investigate the issue on my end? You can send it to me via *Reply privately to author*.
Thanks, Vincent AdWords API Team On Tuesday, October 30, 2018 at 11:59:59 PM UTC+8, tom.wagst...@raisingit.com wrote: > > Hi Luis, > > We had a number of accounts deactivated by Google over the weekend. I was > surprised to find that they continue to be returned by the > ManagedCustomerService, although they are not active accounts. I've also > found that we've continued to harvest performance reports for those > accounts, and no error was thrown - I was expecting a CUSTOMER_NOT_ACTIVE > error or something similar. > > The problem is that I'm responsible for monitoring accounts and collecting > performance data, and for inactive accounts I don't want to record > anything. The script I've built is designed to skip any accounts that are > not returned by the ManagedCustomerService or that throw an error like > CUSTOMER_NOT_ACTIVE when requesting the performance data. Instead I've > ended up with a load of false data (all zeros of course) rather than what I > wanted - no data. > > Do you have any suggestions about how we can avoid collecting erroneous > performance data from the API when you (Google) deactivate our accounts? > > Cheers, > Tom > > On Wednesday, 17 October 2018 22:23:45 UTC+1, Luis Xander Talag (AdWords > API Team) wrote: >> >> Hi Tom, >> >> Yes, all accounts that are inactive (whether they have been cancelled, >> suspended, etc.) will be excluded from ManagedCustomerService. >> >> Regards, >> Luis >> Adwords API Team >> >> On Thursday, October 18, 2018 at 12:33:15 AM UTC+8, tom.wagstaff wrote: >>> >>> Thanks Luis, >>> >>> That's reassuring. Just to confirm: is it only accounts inactive in the >>> circumstances described in the blog i.e. no spend for 15 months that would >>> not be returned, or is it the case that ManagedCustomerService will only >>> return active accounts? So any account that's inactive whether that's >>> because it has been cancelled, suspended etc. will be excluded from >>> ManagedCustomerService. It sounds like that's the case, and that's ideal! >>> >>> Cheers, >>> Tom >>> >>> On Wednesday, 17 October 2018 16:58:13 UTC+1, Luis Xander Talag (AdWords >>> API Team) wrote: >>>> >>>> Hi Tom, >>>> >>>> Yes, you are correct. As stated in this blog post >>>> <https://ads-developers.googleblog.com/2018/03/changes-to-inactive-adwords-accounts.html>, >>>> >>>> inactive accounts will no longer be returned when you used the >>>> ManagedCustomerService.get() method. This being said, you could only >>>> retrieved those active accounts. >>>> >>>> Regards, >>>> Luis >>>> AdWords API Team >>>> >>>> On Wednesday, October 17, 2018 at 6:34:05 PM UTC+8, tom.wagstaff wrote: >>>>> >>>>> Thanks Luis, >>>>> >>>>> That's a shame. What about the ManagedCustomerService? When I query my >>>>> accounts through e.g. your account hierarchy script ( >>>>> https://github.com/googleads/googleads-python-lib/blob/master/examples/adwords/v201809/account_management/get_account_hierarchy.py) >>>>> >>>>> it seems that all inactive accounts are left out. Could that be a way of >>>>> discovering this, or is it only excluding accounts in certain >>>>> circumstances? >>>>> >>>>> Cheers, >>>>> Tom >>>>> >>>>> On Tuesday, 16 October 2018 23:52:09 UTC+1, Luis Xander Talag (AdWords >>>>> API Team) wrote: >>>>>> >>>>>> Hi Tom, >>>>>> >>>>>> Unfortunately, there is no available service in AdWords API that >>>>>> could retrieve the status of your account. Currently, your account >>>>>> status >>>>>> could only be seen through your Google Ads UI. If you tried to create a >>>>>> request against an inactive account, you would get the >>>>>> CUSTOMER_NOT_ACTIVE >>>>>> error. >>>>>> >>>>>> Thanks and regards, >>>>>> Luis >>>>>> AdWords API Team >>>>>> >>>>>> On Wednesday, October 17, 2018 at 1:26:44 AM UTC+8, tom.wagstaff >>>>>> wrote: >>>>>>> >>>>>>> Further to my own question: how does the Keywords Performance Report >>>>>>> treat suspended accounts? >>>>>>> >>>>>>> In my experience it sometimes throws a CUSTOMER_NOT_ACTIVE error - >>>>>>> but sometimes accepts the query - and comes back reporting 0 >>>>>>> impressions >>>>>>> etc. for all campaigns/ad groups/keywords... >>>>>>> >>>>>>> On Tuesday, 16 October 2018 18:23:24 UTC+1, tom.wa...@raisingit.com >>>>>>> wrote: >>>>>>>> >>>>>>>> Hi everyone, >>>>>>>> >>>>>>>> I want to get account status from the API i.e. is it active, or has >>>>>>>> it been suspended, cancelled etc. >>>>>>>> >>>>>>>> It seems that CustomerService or ManagedCustomerService only return >>>>>>>> active accounts - can anyone confirm if that's the case? >>>>>>>> >>>>>>>> Cheers, >>>>>>>> Tom >>>>>>>> >>>>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. 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