UNEXPECTED_INTERNAL_API_ERROR retrieving callout extensions

[de Vries,Marcel (GRQ-BGE)]

Hi API team,

We're having trouble retrieving callout extensions for one of the Google Ads 
accounts managed with our platform. For the last couple of weeks an hourly 
retry mechanism has tried to import the data, but without success. Every call 
we make is answered with an UNEXPECTED_INTERNAL_API_ERROR response, while the 
same request made for others accounts works perfectly.

I've attached the soap request and response for examination. Can you please 
look into this?

Thanks in advance.


Kind regards,


[https://www.bgenius.com/bgSignature_logo.png]

Marcel de Vries / Senior Software Engineer


Helperpark 300
9723 ZA, Groningen, The Netherlands


E devr...@bgenius.com


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24-08-2018 13:53:03,173 INFO  [main] c.g.a.a.a.l.c.A.soapXmlLogger - SOAP 
request:
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema"; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>
    <soapenv:Header>
        <ns1:RequestHeader 
xmlns:ns1="https://adwords.google.com/api/adwords/cm/v201806"; 
soapenv:mustUnderstand="0">
            <ns1:clientCustomerId>6570066267</ns1:clientCustomerId>
            <ns1:developerToken>REDACTED</ns1:developerToken>
            <ns1:userAgent>bGenius (AwApi-Java, AdWords-Axis/3.15.1, 
Common-Java/3.15.1, Axis/1.4, Java/1.8.0_152, maven, SelectorBuilder, 
SelectorField)</ns1:userAgent>
            <ns1:validateOnly>false</ns1:validateOnly>
            <ns1:partialFailure>false</ns1:partialFailure>
        </ns1:RequestHeader>
    </soapenv:Header>
    <soapenv:Body>
        <get xmlns="https://adwords.google.com/api/adwords/cm/v201806";>
            <selector>
                <fields>CampaignId</fields>
                <fields>Extensions</fields>
                <fields>ExtensionType</fields>
                <fields>PlatformRestrictions</fields>
                <predicates>
                    <field>ExtensionType</field>
                    <operator>IN</operator>
                    <values>CALLOUT</values>
                </predicates>
                <paging>
                    <startIndex>0</startIndex>
                    <numberResults>10000</numberResults>
                </paging>
            </selector>
        </get>
    </soapenv:Body>
</soapenv:Envelope>

24-08-2018 13:53:03,173 INFO  [main] c.g.a.a.a.l.c.A.soapXmlLogger - SOAP 
response:
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";>
    <soap:Body>
        <soap:Fault>
            <faultcode>soap:Server</faultcode>
            <faultstring>InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.&lt;init&gt;(InternalApiErro</faultstring>
            <detail>
                <ApiExceptionFault 
xmlns="https://adwords.google.com/api/adwords/cm/v201806";>
                    <message>InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.&lt;init&gt;(InternalApiErro</message>
                    
<ApplicationException.Type>ApiException</ApplicationException.Type>
                    <errors 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; 
xsi:type="InternalApiError">
                        <fieldPath/>
                        <trigger/>
                        
<errorString>InternalApiError.UNEXPECTED_INTERNAL_API_ERROR</errorString>
                        <ApiError.Type>InternalApiError</ApiError.Type>
                        <reason>UNEXPECTED_INTERNAL_API_ERROR</reason>
                    </errors>
                </ApiExceptionFault>
            </detail>
        </soap:Fault>
    </soap:Body>
</soap:Envelope>