Hi there, The case is the following:
User u...@gmail.com has admin access to two customer accounts: Manager Account M Client Account C, which is in "setup mode" It also happens to be that Manager Account M manages a Client Account X. Both M and X are completely valid, and work fine via UI, no warnings, notifications or alerts. When making the call above, however, we get the CUSTOMER_NOT_ACTIVE error. I'm sending you the SOAP logs in private. Alon On Monday, June 4, 2018 at 11:36:53 PM UTC+3, Sreelakshmi Sasidharan (AdWords API Team) wrote: > > Hi Alon, > > To clarify, are you saying that a user who has access to an active manager > account, which also happens to manage a client account that is currently in > "Setup in progress" status is getting CUSTOMER_NOT_ACTIVE (while performing > CustomerService.getCustomers() > <https://developers.google.com/adwords/api/docs/reference/v201802/CustomerService#getcustomers>)? > > If your API call is against an account which is not currently active, you > are expected to see this error as described in the blog > <https://ads-developers.googleblog.com/2018/03/changes-to-inactive-adwords-accounts.html>. > > If this is not the case, could you please share the SOAP logs and the email > Id of the user authenticating the API call? > > Thanks, > Sreelakshmi, AdWords API Team > -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. Visit this group at https://groups.google.com/group/adwords-api. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/626beba5-fc6d-46fd-9071-5b7a14ee5c27%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
