Hello AdWordsians, There was another issue on this thread where the AdType was coming back empty. That also should be resolved at this time. Please get back to me if you see more issues.
Cheers, Nadine, AdWords API Team On Monday, February 5, 2018 at 5:08:08 PM UTC-5, Nadine Sundquist (AdWords API Team) wrote: > > Hi Hans, > > Oh, my goodness. Time really does fly. I can't believe we are already in > February. > > I think I've gotten to the bottom of this. At one point, the stats were > being reported under the *Headline* ClickType for shopping ads because > that's how the old shopping ads worked. When we moved to the new shopping > ads with more updated features, some of the new shopping ads would still > report that old way. On that day where you saw it go to zero, we changed it > where we correctly moved all the stats to go into the more specific > category of *Shopping Ad - ...*. So, you haven't lost your stats. They > just moved into more specific categories as we were doing a bit of > housekeeping. I'm working on updating some of our documentation to get that > confusion sorted out. > > If there's a specific use case in mind where you needed this, please tell > me. The good news is that your stats are reporting correctly, and you > haven't lost anything. I think that's where your concern was. Your accounts > have just been updated to report to more specific categories rather than > just a generic *Headline, *as it appears we will be retiring this for > specifically these shopping ads. > > Best, > Nadine, AdWords API Team > > On Monday, February 5, 2018 at 4:35:20 AM UTC-5, emars...@commercehub.com > wrote: >> >> Hi Nadine- >> Any further updates here? It's been another week and a half. We really >> have to get this fixed. >> >> On Wednesday, January 24, 2018 at 12:13:25 PM UTC-8, Nadine Sundquist >> (AdWords API Team) wrote: >>> >>> Hello Hans, >>> >>> Thanks for checking in. I can feel your frustration. I've escalated the >>> issue internally as high as I can. I'm also trying on a couple of other >>> avenues internally to see if we can get this resolved. I'll get back to you >>> when I've seen some movement. In the meantime, please feel free to ping >>> this thread if you don't hear back soon. >>> >>> Thanks, >>> Nadine, AdWords API Team >>> >>> On Wednesday, January 24, 2018 at 11:42:45 AM UTC-5, HK wrote: >>>> >>>> Hi, Nadine >>>> >>>> This issue is becoming more and more urgent. Nothing personal, but I >>>> find it very surprising that no one can explain what is going on after 20 >>>> days. The AdWords APIs is not just a tool we are using for fun, we have an >>>> enterprise solution built around it and it's affecting around 30 important >>>> customers of ours and ~20 million impressions per days. Please let us know >>>> how we can get some traction on this now over 2 month old problem. >>>> >>>> Thanks for all your help, >>>> Hans >>>> >>>> On Tuesday, January 16, 2018 at 2:10:23 PM UTC-8, Nadine Sundquist >>>> (AdWords API Team) wrote: >>>>> >>>>> Hello Hans, >>>>> >>>>> No worries! It gets pretty busy around here, so it's fine to bump a >>>>> thread. It's good to know the scale of how it's affecting you. I'm >>>>> checking >>>>> in on the internal thread I have going for this. Hopefully, we'll have an >>>>> answer soon. This does seem to be an odd one. >>>>> >>>>> Regards, >>>>> Nadine, AdWords API Team >>>>> >>>>> On Tuesday, January 16, 2018 at 2:16:50 PM UTC-5, HK wrote: >>>>>> >>>>>> Hi, Nadina >>>>>> >>>>>> Hate nag you about this, but is there any way to escalate this? It's >>>>>> a pretty big unexplained/undocumented change that is affecting ~30 >>>>>> merchant >>>>>> accounts we manage. >>>>>> >>>>>> Hans >>>>>> >>>>>> On Wednesday, January 10, 2018 at 12:00:23 PM UTC-8, Nadine Sundquist >>>>>> (AdWords API Team) wrote: >>>>>>> >>>>>>> Hello Hans, >>>>>>> >>>>>>> At this point, I'm not sure why that's happening. We're still >>>>>>> investigating. I'll get back to you when we have more information. I'm >>>>>>> glad >>>>>>> you brought it to light with your analysis. >>>>>>> >>>>>>> Best, >>>>>>> Nadine, AdWords API Team >>>>>>> >>>>>>> On Wednesday, January 10, 2018 at 12:54:31 PM UTC-5, HK wrote: >>>>>>>> >>>>>>>> Hi, Nadine >>>>>>>> >>>>>>>> As for issue 2, any indication as to what is going on? This is >>>>>>>> having a pretty big impact on a number of large accounts we manage and >>>>>>>> has >>>>>>>> been occurring for two months soon. Appreciate your help! >>>>>>>> >>>>>>>> Hans >>>>>>>> >>>>>>>> On Monday, January 8, 2018 at 9:42:13 AM UTC-8, Nadine Sundquist >>>>>>>> (AdWords API Team) wrote: >>>>>>>>> >>>>>>>>> Hello Everyone, >>>>>>>>> >>>>>>>>> I would like to follow up publicly on the thread since I have >>>>>>>>> multiple threads going on privately in case someone bumps into this. >>>>>>>>> There >>>>>>>>> are two issues that are happening on this thread: >>>>>>>>> >>>>>>>>> - *Issue 1: *The AdType >>>>>>>>> >>>>>>>>> <https://developers.google.com/adwords/api/docs/appendix/reports/ad-performance-report#adtype> >>>>>>>>> >>>>>>>>> is at times coming back empty. There are some ad types that are >>>>>>>>> only >>>>>>>>> available in the UI and are not yet supported in the API. That is >>>>>>>>> the case >>>>>>>>> here with some of these Gmail ads. In this case, the proper >>>>>>>>> response should >>>>>>>>> be *UNKNOWN* rather than an empty response as AdType. I've >>>>>>>>> filed an issue for this, and I'll report back when the issue has >>>>>>>>> been fixed. >>>>>>>>> - *Issue 2:* The secondary issues is that PLA ads have stopped >>>>>>>>> showing *Headline* as a ClikType >>>>>>>>> >>>>>>>>> <https://developers.google.com/adwords/api/docs/appendix/reports/ad-performance-report#clicktype> >>>>>>>>> as >>>>>>>>> of November 18th. I've seen that in a number of places, but I >>>>>>>>> don't see an >>>>>>>>> exact reason. I'm asking around about it now. I personally noticed >>>>>>>>> that >>>>>>>>> shopping ads did change recently (while I was doing my holiday >>>>>>>>> shopping), >>>>>>>>> and I'm wondering if that that's had an impact on how clicks are >>>>>>>>> reported. >>>>>>>>> >>>>>>>>> I'll report back here when I hear more. >>>>>>>>> >>>>>>>>> Cheers, >>>>>>>>> Nadine, AdWords API Team >>>>>>>>> >>>>>>>>> On Thursday, January 4, 2018 at 6:50:13 PM UTC-5, HK wrote: >>>>>>>>>> >>>>>>>>>> I have replied privately to Bharani with further details. >>>>>>>>>> >>>>>>>>>> On Thursday, January 4, 2018 at 12:30:53 PM UTC-8, Bharani >>>>>>>>>> Cherukuri (AdWords API Team) wrote: >>>>>>>>>>> >>>>>>>>>>> Hello Hans, >>>>>>>>>>> >>>>>>>>>>> We can definitely take a look at this issue. From what I >>>>>>>>>>> understand, you're experiencing a discrepancy with the clickType >>>>>>>>>>> field in >>>>>>>>>>> your Ad Performance Report. If that's the case, could you share us >>>>>>>>>>> the >>>>>>>>>>> complete report definition >>>>>>>>>>> <https://developers.google.com/adwords/api/docs/guides/reporting#create_a_report_definition> >>>>>>>>>>> along >>>>>>>>>>> with the clientCustomerId, so I can take a look? Please use *Reply >>>>>>>>>>> privately to author* option to share the details. >>>>>>>>>>> >>>>>>>>>>> Regards, >>>>>>>>>>> Bharani, AdWords API Team >>>>>>>>>>> >>>>>>>>>>> On Monday, December 25, 2017 at 9:46:07 PM UTC-5, Thao wrote: >>>>>>>>>>>> >>>>>>>>>>>> Hi all, >>>>>>>>>>>> >>>>>>>>>>>> current, in my download data AdWords API return empty for >>>>>>>>>>>> fields "AdType" and "Headline", any change on API or error, give >>>>>>>>>>>> me a hand, >>>>>>>>>>>> thank you. >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. 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