Thank you Mike, I posted another issue on the 11th of August titled "api version 201605 - batchjobservice", but is marked as duplicate. Can't open the thread anymore, its taking me here: This is a different issue, we have downloadUrl, Done as job status, but the stats does not reflect the total number of operations, not sure why marked as duplicate, can provide the details again if needed.
regards, Zia On Thursday, 11 August 2016 14:25:14 UTC+1, Michael Cloonan (AdWords API Team) wrote: > > Hello, > > I will pass these IDs along to engineering so they can get the download > URL to show properly. > > Regards, > Mike, AdWords API Team > > On Thursday, August 11, 2016 at 8:10:54 AM UTC-4, xtcsuk wrote: >> >> Hi Mike, >> >> Thanks for the clarification, looks like the empty download url bug still >> persists, for a handful number of jobs, at least. Here is the list (been >> identified so far) >> >> JobId, AccountId Approximate >> upload time >> 341004297 6985053702 2016-08-11 10:42:34.140 >> 340653844 8690539277 2016-08-11 00:18:36.320 >> >> regards, >> Zia >> >> On Tuesday, 9 August 2016 19:04:36 UTC+1, Michael Cloonan (AdWords API >> Team) wrote: >>> >>> Hello, >>> >>> The bug that caused this issue has still not been fully addressed. >>> Engineering is hard at work on getting that in as soon as possible. This >>> means that it is possible (but very unlikely) that a job with operations >>> moves into a DONE status, but erroneously shows that it has no operations >>> or download URL. This is what happened on your previous job. >>> >>> In this case, the job likely finished successfully, but is simply >>> reporting its results incorrectly. The engineering team can force the job >>> to update from the backend and show its correct state, which is what they >>> did for the one job you had reported where this happened. >>> >>> If it happens again (hopefully it does not), let me know the job IDs and >>> I can have engineering fix them as well. Otherwise, everything should be >>> functioning normally. >>> >>> Regards, >>> Mike, AdWords API Team >>> >>> On Tuesday, August 9, 2016 at 1:47:13 PM UTC-4, xtcsuk wrote: >>>> >>>> Hi Mike, >>>> >>>> Thank you, >>>> >>>> As for the old jobs, they are no longer valid, as the system has moved >>>> on with new changes. >>>> So, this has now been rectified, in case of a job with no operation, >>>> the api will throw or something on upload, and will not move the job >>>> status >>>> from pending to complete, right? >>>> >>>> regards, >>>> Zia >>>> >>>> On Tuesday, 9 August 2016 18:28:08 UTC+1, Michael Cloonan (AdWords API >>>> Team) wrote: >>>>> >>>>> Hello, >>>>> >>>>> The engineering team has taken a look at your account and only >>>>> identified the single ID that you had already provided as being affected >>>>> by >>>>> that issue. If you check it again, it should have results and a download >>>>> URL. >>>>> >>>>> Please let me know if this recurs with any future jobs. >>>>> >>>>> Regards, >>>>> Mike, AdWords API Team >>>>> >>>>> On Monday, August 8, 2016 at 2:01:32 PM UTC-4, Michael Cloonan >>>>> (AdWords API Team) wrote: >>>>>> >>>>>> Hello, >>>>>> >>>>>> The engineering team has confirmed that they are aware of a bug that >>>>>> can put jobs into this state when they shouldn't be. They do have a >>>>>> process >>>>>> they can perform on these "stuck" jobs to force them to return a correct >>>>>> DownloadUrl. >>>>>> >>>>>> If you provide me with a complete list of jobs that have made their >>>>>> way into this state, I can have engineering get them back on track for >>>>>> you. >>>>>> >>>>>> In the meanwhile, the team is working hard on getting a permanent fix >>>>>> in place so this no longer happens going forward. >>>>>> >>>>>> Regards, >>>>>> Mike, AdWords API Team >>>>>> >>>>>> On Monday, August 8, 2016 at 8:17:52 AM UTC-4, Michael Cloonan >>>>>> (AdWords API Team) wrote: >>>>>>> >>>>>>> Hello, >>>>>>> >>>>>>> I apologize for the back and forth. I've contacted our engineering >>>>>>> team to take a look at a specific job you provided and see if we can >>>>>>> determine exactly what is going wrong from there. I'll let you know if >>>>>>> I >>>>>>> need more information from you or if I have any updates to share. >>>>>>> >>>>>>> Regards, >>>>>>> Mike, AdWords API Team >>>>>>> >>>>>>> On Sunday, August 7, 2016 at 5:17:10 PM UTC-4, xtcsuk wrote: >>>>>>>> >>>>>>>> Thanks again for your reply. >>>>>>>> >>>>>>>> Based on our records that particular job should have contained at >>>>>>>> least 173 operations. Our process in a nutshell, the system creates a >>>>>>>> batch, which contains >=1 jobs, this particular job was part of a >>>>>>>> batch >>>>>>>> which contained 218 jobs all of which finished with "Done" status and >>>>>>>> with >>>>>>>> N number of operation results except this one, this particular one as >>>>>>>> you >>>>>>>> now know, has "Done" status with no operations. >>>>>>>> >>>>>>>> We have couple of more these instances, available upon request, >>>>>>>> however, cannot easily get to log the upload operation for any >>>>>>>> scenarios as >>>>>>>> such, as said earlier this has happened/happens intermittently. >>>>>>>> >>>>>>>> On your side, would it be possible to clarify number of operations >>>>>>>> on upload/active stages for the aforementioned job? >>>>>>>> >>>>>>>> regards, >>>>>>>> Zia >>>>>>>> >>>>>>>> On Friday, 5 August 2016 17:29:57 UTC+1, Michael Cloonan (AdWords >>>>>>>> API Team) wrote: >>>>>>>>> >>>>>>>>> Hello, >>>>>>>>> >>>>>>>>> Under normal circumstances, the job shouldn't move to Done unless >>>>>>>>> some data has been provided and processed. That's why I'm so curious >>>>>>>>> about >>>>>>>>> what exactly made it into your request that allowed this to happen. >>>>>>>>> >>>>>>>>> Regards, >>>>>>>>> Mike, AdWords API Team >>>>>>>>> >>>>>>>>> On Friday, August 5, 2016 at 11:03:35 AM UTC-4, xtcsuk wrote: >>>>>>>>>> >>>>>>>>>> Hi Mike, >>>>>>>>>> >>>>>>>>>> Thanks for the reply, our records show the job included some >>>>>>>>>> operations, but do not have the log to provide you with, will try to >>>>>>>>>> see if >>>>>>>>>> we can do this. >>>>>>>>>> In the meantime, is it possible for a job change status from >>>>>>>>>> Active to Done with no operations attached to it? >>>>>>>>>> >>>>>>>>>> regards, >>>>>>>>>> Zia >>>>>>>>>> >>>>>>>>>> On Friday, 5 August 2016 13:15:46 UTC+1, Michael Cloonan (AdWords >>>>>>>>>> API Team) wrote: >>>>>>>>>>> >>>>>>>>>>> Hello, >>>>>>>>>>> >>>>>>>>>>> I took a look at the log you provided. It appears that in the >>>>>>>>>>> case where the downloadUrl is omitted, there were also no >>>>>>>>>>> operations >>>>>>>>>>> performed, which means there would be no results to share via the >>>>>>>>>>> downloadUrl anyway. Do you have logs of exactly what operations you >>>>>>>>>>> uploaded for such a job? I'm not sure what would cause a job to >>>>>>>>>>> kick off >>>>>>>>>>> without having received any operations to perform, so I want to see >>>>>>>>>>> if >>>>>>>>>>> perhaps you're doing anything incorrect at that step in the process. >>>>>>>>>>> >>>>>>>>>>> Regards, >>>>>>>>>>> Mike, AdWords API Team >>>>>>>>>>> >>>>>>>>>>> On Friday, August 5, 2016 at 7:33:18 AM UTC-4, xtcsuk wrote: >>>>>>>>>>>> >>>>>>>>>>>> Hi Pete, >>>>>>>>>>>> >>>>>>>>>>>> We are still suffering from batchjobservice returning null >>>>>>>>>>>> downloadUrl (intermittently) for a completed (done) job, sent you >>>>>>>>>>>> the soap >>>>>>>>>>>> (request/response) privately, just wondering if you have received >>>>>>>>>>>> it. >>>>>>>>>>>> >>>>>>>>>>>> regards, >>>>>>>>>>>> Zia >>>>>>>>>>>> >>>>>>>>>>>> On Tuesday, 2 August 2016 04:09:00 UTC+1, Peter Oliquino wrote: >>>>>>>>>>>>> >>>>>>>>>>>>> Hi Zia, >>>>>>>>>>>>> >>>>>>>>>>>>> Feel free to contact us anytime if you encounter any issues. >>>>>>>>>>>>> >>>>>>>>>>>>> Cheers, >>>>>>>>>>>>> Peter >>>>>>>>>>>>> AdWords API Team >>>>>>>>>>>>> >>>>>>>>>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. 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