Hi all,

Question on having to full sync because of "too many changes" error

We have an implementation that for many accounts will try to do a sync 
every 15 minutes for the latest changes since the previous sync. This has 
been running fine for the last 3 years or so, but i have noticed recently 
where we appear to be requesting a full sync for an account where we 
haven't made any changes.

Our logic is such that if we get told there are too many changes to sync on 
an account for a given timeframe then we halve the timespan and ask again, 
if there are still too many changes we halve again and so on, down to where 
we have asked for changes for the 1 second since the last sync and we are 
STILL getting the too many changes error - and in this case we simply 
request a full sync.

So, i have had these couple of occasions where the application is forced 
down the path of running a full sync, BUT if i then take the original "to" 
and "from" times used in the reducing time span calculation and debug the 
sync application locally, i CAN get the changes since the last sync 
timestamp.

Is this possible? Could the same "to" and "from" timestamp be used against 
the API for the same account and get different responses as to whether 
there are too many changes to sync in the given timespan ?


A weird one, but many thanks in advance

Giles

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