When attempting to upload ads containing the word "blaze", we are getting back a response that "blaze" is an unapproved supplement and the "isExemptable" property is set to "false".
We are an Electronics Retailer, and "blaze" is part of the manufacturer product name for a new drone. Call me naive, but I'm not familiar with the "unapproved supplement" by the same name. Either way, the "isExemptable" field needs to allow us to resubmit an exemption request so a human being can process these ads. Currently, the API is refusing to allow us to upload the ad at all which prevents asking for human approval. Response <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";><soap:Header><ResponseHeader xmlns="https://adwords.google.com/api/adwords/cm/v201502";><requestId>0005234231924ed90ac470c661067ff6</requestId><serviceName>AdGroupAdService</serviceName><methodName>mutate</methodName><operations>1</operations><responseTime>225</responseTime></ResponseHeader></soap:Header><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>[PolicyViolationError{super=PolicyViolationError.POLICY_ERROR @ operations[0].operand.ad.headline, key=PolicyViolationKey{policyName=unapproved_supplements,violatingText=Blaze}, externalPolicyName=Google AdWords, externalPolicyUrl=, externalPolicyDescription=This ad or keyword requires review before it can run., isExemtable=false, violatingParts=[Part{index=7, length=5}]}]</faultstring><detail><ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/cm/v201502";><message>[PolicyViolationError{super=PolicyViolationError.POLICY_ERROR @ operations[0].operand.ad.headline, key=PolicyViolationKey{policyName=unapproved_supplements,violatingText=Blaze}, externalPolicyName=Google AdWords, externalPolicyUrl=, externalPolicyDescription=This ad or keyword requires review before it can run., isExemtable=false, violatingParts=[Part{index=7, length=5}]}]</message><ApplicationException.Type>ApiException</ApplicationException.Type><errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; xsi:type="PolicyViolationError"><fieldPath>operations[0].operand.ad.headline</fieldPath><trigger></trigger><errorString>PolicyViolationError.POLICY_ERROR</errorString><ApiError.Type>PolicyViolationError</ApiError.Type><key><policyName>unapproved_supplements</policyName><violatingText>Blaze</violatingText></key><externalPolicyName>Google AdWords</externalPolicyName><externalPolicyUrl></externalPolicyUrl><externalPolicyDescription>This ad or keyword requires review before it can run.</externalPolicyDescription><isExemptable>false</isExemptable><violatingParts><index>7</index><length>5</length></violatingParts></errors></ApiExceptionFault></detail></soap:Fault></soap:Body></soap:Envelope> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. Visit this group at http://groups.google.com/group/adwords-api. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/860296c5-c9ca-4e63-afed-bff3a743b70f%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
