Hi Sebastian, Thanks for letting us know. It might be because the fix needed some time to propagate.
For the other question, let's talk in that thread. Best, Thanet, AdWords API Team On Wednesday, October 7, 2015 at 2:47:04 AM UTC+9, sebastian.lame...@despegar.com wrote: > > We'll give it another try and I'll let you know if everything is OK now. >> > > We performed a second run setting appId and appStore and this time > the image ads were approved. As I said before, the problem in the first > run was that we were setting incompatible values. > > I'll chose your previous answer as the best one for the problem of this > question. Please help us with the other question (link > <https://groups.google.com/forum/#!topic/adwords-api/ydREZN7VVCI>) if you > can, > > Thanks, > seb. > > El lunes, 5 de octubre de 2015, 8:02:37 (UTC-3), Thanet Knack > Praneenararat (AdWords API Team) escribió: >> >> Hi Sebastian, >> >> Thanks for actively investigating the issue along side with us. >> I'm following this issue with the engineering team and will let you know >> once I get updates. >> >> Best, >> Thanet, AdWords API Team >> >> On Monday, October 5, 2015 at 7:54:10 PM UTC+9, sebastia...@despegar.com >> wrote: >>> >>> Hello Thanet, >>> I think we know what's causing the issue. Although we are setting >>> the new fields, it seems that the appStore is incompatible with the >>> appId for the ads we tried to create. I guess this would have been >>> easier to detect if the API had failed to create inconsistent ads ins- >>> tead of creating them and disapproving them later. >>> We'll give it another try and I'll let you know if everything is OK now. >>> (We still can't create text ads though -but that's for the other post.) >>> >>> El sábado, 3 de octubre de 2015, 3:24:10 (UTC-3), Thanet Knack >>> Praneenararat (AdWords API Team) escribió: >>>> >>>> Hi Sebastian, >>>> >>>> Could you please send me SOAP logs when you created some of those ads >>>> in problem? >>>> >>>> The review and approval of ads is out of our scope, as we support only >>>> AdWords API. >>>> So, it may take some time to investigate as I need to pass this >>>> information to other teams. >>>> >>>> I apologize for this inconvenience. >>>> >>>> Cheers, >>>> Thanet, AdWords API Team >>>> >>>> On Friday, October 2, 2015 at 4:00:38 AM UTC+9, >>>> sebastia...@despegar.com wrote: >>>>> >>>>> Hi Thanet, >>>>> I have bad news. Yesterday we paused the image ads we had >>>>> created before -without setting appId and appStore-, and we >>>>> recreated them effectively setting those fields. >>>>> However, today, the recreated image ads were all disapproved >>>>> for "Clarity & revelance" reasons. This is quite a surprise be- >>>>> cause those same ads had been approved before. The only >>>>> difference between the "old" ads and the "new" ones is the >>>>> setting of appId and appStore fields. >>>>> Do you know what could be wrong now? >>>>> >>>>> El miércoles, 30 de septiembre de 2015, 11:19:14 (UTC-3), >>>>> sebastia...@despegar.com escribió: >>>>>> >>>>>> Alright then... >>>>>> We'll try to update those ads, and if we can't, we'll just crate them >>>>>> again. >>>>>> HOWEVER, if we have to recreate them, we are still unable to create >>>>>> text ads with your API (because of this problem >>>>>> <https://groups.google.com/forum/#!topic/adwords-api/ydREZN7VVCI>). >>>>>> I must tell you, though, I can't help feeling annoyed about this >>>>>> issue. The >>>>>> appId is set at the campaign level, and you can also get the appId >>>>>> from >>>>>> the deeplink. >>>>>> Anyway, I appreciate your time and effort, Thanet! >>>>>> >>>>>> El miércoles, 30 de septiembre de 2015, 0:53:16 (UTC-3), Thanet Knack >>>>>> Praneenararat (AdWords API Team) escribió: >>>>>>> >>>>>>> Hi Sebastian, >>>>>>> >>>>>>> As far as I've confirmed, ads that have no appId and appStore need >>>>>>> to be set. >>>>>>> I'll get back to you once I get more information. >>>>>>> >>>>>>> Best, >>>>>>> Thanet, AdWords API Team >>>>>>> >>>>>>> On Wednesday, September 30, 2015 at 2:14:32 AM UTC+9, >>>>>>> sebastia...@despegar.com wrote: >>>>>>>> >>>>>>>> BTW, Thanet, do we have to correct all the Ads we've been creating >>>>>>>> so far >>>>>>>> which do not have the appId and appStore set??? >>>>>>>> >>>>>>>> El martes, 29 de septiembre de 2015, 14:01:45 (UTC-3), >>>>>>>> sebastia...@despegar.com escribió: >>>>>>>>> >>>>>>>>> Hi Thanet, >>>>>>>>> I've just tried that and now I can create Image ads (template id: >>>>>>>>> 455) >>>>>>>>> and correctly visualize them in the Adwords UI. Great news! >>>>>>>>> However, the new problem persists (see this question >>>>>>>>> <https://groups.google.com/forum/#!topic/adwords-api/ydREZN7VVCI>), >>>>>>>>> so I can't check >>>>>>>>> whether I can visualize Text ads yet. >>>>>>>>> I'll try to write back to you in this question when the other >>>>>>>>> problem gets >>>>>>>>> fixed. >>>>>>>>> Thanks, >>>>>>>>> seb. >>>>>>>>> >>>>>>>>> El martes, 29 de septiembre de 2015, 13:08:55 (UTC-3), Thanet >>>>>>>>> Knack Praneenararat (AdWords API Team) escribió: >>>>>>>>>> >>>>>>>>>> Hi Sebastian, >>>>>>>>>> >>>>>>>>>> Sorry for making you wait for a long time. >>>>>>>>>> I've just got some updates. Please see the my comments below: >>>>>>>>>> >>>>>>>>>> 1) UI crash when clicking "View full size display ad" >>>>>>>>>>> >>>>>>>>>> It seems your ads that have problems with preview were created >>>>>>>>>> without an app store & app id. >>>>>>>>>> Could you please fix them using API and see if you can preview >>>>>>>>>> them in UI? >>>>>>>>>> >>>>>>>>>> >>>>>>>>>>> 2) Discrepancy between Call-to-action field in Text Ads and >>>>>>>>>>> rendered ad image. (see my first post) >>>>>>>>>> >>>>>>>>>> We are aware of this issue and made change to so the >>>>>>>>>> call-to-action text is shown in preview. >>>>>>>>>> This may take a few days to a week until it gets updated. >>>>>>>>>> >>>>>>>>>> Best, >>>>>>>>>> Thanet, AdWords API Team >>>>>>>>>> >>>>>>>>>> On Tuesday, September 29, 2015 at 4:38:48 AM UTC+9, >>>>>>>>>> sebastia...@despegar.com wrote: >>>>>>>>>>> >>>>>>>>>>> Hi Thanet, >>>>>>>>>>> We are still facing this problem and, on top of that, we now >>>>>>>>>>> have a third problem >>>>>>>>>>> (you can find the new question in this link >>>>>>>>>>> <https://groups.google.com/forum/#!topic/adwords-api/ydREZN7VVCI> >>>>>>>>>>> ). >>>>>>>>>>> Any new from your side? >>>>>>>>>>> Thanks, >>>>>>>>>>> seb. >>>>>>>>>>> >>>>>>>>>>> El lunes, 14 de septiembre de 2015, 10:29:34 (UTC-3), Thanet >>>>>>>>>>> Knack Praneenararat (AdWords API Team) escribió: >>>>>>>>>>>> >>>>>>>>>>>> Hello Sebastian, >>>>>>>>>>>> >>>>>>>>>>>> Really sorry for keeping you waiting. >>>>>>>>>>>> I'm chasing this issue with the engineering team, but >>>>>>>>>>>> unfortunately, I haven't got update from them yet. >>>>>>>>>>>> >>>>>>>>>>>> Cheers, >>>>>>>>>>>> Thanet, AdWords API Team >>>>>>>>>>>> >>>>>>>>>>>> On Monday, September 14, 2015 at 9:54:41 PM UTC+9, >>>>>>>>>>>> sebastia...@despegar.com wrote: >>>>>>>>>>>>> >>>>>>>>>>>>> Hello Thanet, >>>>>>>>>>>>> Do you have any news on these issues? >>>>>>>>>>>>> 1) UI crash when clicking "View full size display ad" >>>>>>>>>>>>> 2) Discrepancy between Call-to-action field in Text Ads and >>>>>>>>>>>>> rendered ad image. (see my first post) >>>>>>>>>>>>> Thanks again, >>>>>>>>>>>>> seb. >>>>>>>>>>>>> >>>>>>>>>>>>> El martes, 8 de septiembre de 2015, 8:39:11 (UTC-3), Thanet >>>>>>>>>>>>> Knack Praneenararat (AdWords API Team) escribió: >>>>>>>>>>>>>> >>>>>>>>>>>>>> Hi Sebastian, >>>>>>>>>>>>>> >>>>>>>>>>>>>> Unfortunately, I haven't got update back from the engineering >>>>>>>>>>>>>> team. >>>>>>>>>>>>>> I'll let you know once I get update. >>>>>>>>>>>>>> >>>>>>>>>>>>>> Best, >>>>>>>>>>>>>> Thanet, AdWords API Team >>>>>>>>>>>>>> >>>>>>>>>>>>>> On Tuesday, September 8, 2015 at 8:36:05 PM UTC+9, >>>>>>>>>>>>>> sebastia...@despegar.com wrote: >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> Hello Thanet, >>>>>>>>>>>>>>> You replied to me privately on September 2nd after my >>>>>>>>>>>>>>> private response to you. >>>>>>>>>>>>>>> Do you have news on this issue? I am still getting the UI >>>>>>>>>>>>>>> crash after creating TempalteAd's >>>>>>>>>>>>>>> with the AdWords API. >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> El miércoles, 2 de septiembre de 2015, 2:31:06 (UTC-3), >>>>>>>>>>>>>>> Thanet Knack Praneenararat (AdWords API Team) escribió: >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Hello Sebastian, >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Sorry for the delay. >>>>>>>>>>>>>>>> Let me check with the engineering team for this discrepancy. >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Could you please do *Reply privately to author *and send >>>>>>>>>>>>>>>> me your campaign ID, ad group ID, and ad ID of the ad in >>>>>>>>>>>>>>>> question >>>>>>>>>>>>>>>> (especially those of the ad in your screenshot)? >>>>>>>>>>>>>>>> Thanks in advance. >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Best, >>>>>>>>>>>>>>>> Thanet, AdWords API Team >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> On Wednesday, September 2, 2015 at 12:00:15 AM UTC+9, >>>>>>>>>>>>>>>> sebastia...@despegar.com wrote: >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> Is there any way I can check whether the Ads are correct >>>>>>>>>>>>>>>>> or not without using the UI in AdWords web? >>>>>>>>>>>>>>>>> I do not know whether the UI is crashing or the Ad was >>>>>>>>>>>>>>>>> incorrectly created. The second case would be rare because it >>>>>>>>>>>>>>>>> should have >>>>>>>>>>>>>>>>> failed while it was being uploaded, but it didn't. >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> El viernes, 28 de agosto de 2015, 12:43:26 (UTC-3), >>>>>>>>>>>>>>>>> sebastia...@despegar.com escribió: >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> Hello, >>>>>>>>>>>>>>>>>> I have a problem when creating App Engagement Ads using >>>>>>>>>>>>>>>>>> the AdWords API. >>>>>>>>>>>>>>>>>> In a previous question >>>>>>>>>>>>>>>>>> <https://groups.google.com/forum/?utm_medium=email&utm_source=footer#!msg/adwords-api/fiqna0-lzDs/EVL1_G63BwAJ> >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> I discussed how to use the AdWords API to create text and >>>>>>>>>>>>>>>>>> image "App >>>>>>>>>>>>>>>>>> Engagement Ads" (TemplateAd's). >>>>>>>>>>>>>>>>>> The problem I am having now is that I am having problems >>>>>>>>>>>>>>>>>> visualizing the created ads in the web UI. I have two >>>>>>>>>>>>>>>>>> problems: >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> 1) App Engagement Image Ads and Text Ads. >>>>>>>>>>>>>>>>>> From th AdWords UI I can see they are successfully >>>>>>>>>>>>>>>>>> created with my program but the preview can no longer be >>>>>>>>>>>>>>>>>> shown when I click >>>>>>>>>>>>>>>>>> "View full size display ad." This used to work a couple of >>>>>>>>>>>>>>>>>> days ago after I >>>>>>>>>>>>>>>>>> uploaded Ads with the same program. Is it possible that I am >>>>>>>>>>>>>>>>>> not uploading >>>>>>>>>>>>>>>>>> well-formed ad's and this is the reason the UI cannot >>>>>>>>>>>>>>>>>> generate a preview >>>>>>>>>>>>>>>>>> for them? The error message I get is the following: >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> "There was an error with your operation. If you were >>>>>>>>>>>>>>>>>> trying to make a change, it may not have saved. Please >>>>>>>>>>>>>>>>>> refresh this page to >>>>>>>>>>>>>>>>>> try again. If the error continues, log out of your AdWords >>>>>>>>>>>>>>>>>> account, then >>>>>>>>>>>>>>>>>> log in again and return to this page." >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> Strangely enough, if I enter the ad and click "save", >>>>>>>>>>>>>>>>>> after I do that the UI becomes able to show the preview. >>>>>>>>>>>>>>>>>> Can somebody explain this to me? >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> 2) App Engagement Text Ads. >>>>>>>>>>>>>>>>>> Apparently, with my program, the "Call to Action" field >>>>>>>>>>>>>>>>>> is loaded correctly but when shown in the preview it is not >>>>>>>>>>>>>>>>>> loaded >>>>>>>>>>>>>>>>>> correctly. I attach an image to this post so you can >>>>>>>>>>>>>>>>>> understand the >>>>>>>>>>>>>>>>>> problem. In the image, where it says "INSTALL" it should say >>>>>>>>>>>>>>>>>> what the "Call >>>>>>>>>>>>>>>>>> to Action" field says, but this is not what I get. >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. Visit this group at http://groups.google.com/group/adwords-api. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/fbff8af8-c4bd-48c2-919a-f13cf85b3bdf%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
