Hi Ashley, I'm investigating this issue and will let you know once I have any update. Have you also tried v201506 and add your client customer ID in your header?
Cheers, Thanet, AdWords API Team On Friday, September 11, 2015 at 7:48:54 AM UTC+9, Ashley Xu wrote: > > I've replied to your email with the information. Could you please take a > look? > > Thanks > Ashley > > On Wednesday, September 9, 2015 at 8:14:30 PM UTC-7, Thanet Knack > Praneenararat (AdWords API Team) wrote: > >> Hi Ashley, >> >> I've replied to your email yesterday. Could you please check your inbox >> again? >> >> What I've said in the email is that it seems your log a bit too old so we >> can't track back to see what happened. >> >> Could you please: >> >> 1. Send a recent one ? >> 2. Try v201506? >> 3. Add your client customer ID? (I know that it's written that the >> client customer ID is not needed but to investigate the problem, this may >> help us.) >> >> By the way, I still don't get your use case much about using this service >> to get client customer ID. >> If possible, could you please also give your code snippets and explain >> more? >> >> Best, >> Thanet, AdWords API Team >> >> On Thursday, September 10, 2015 at 10:36:41 AM UTC+9, Ashley Xu wrote: >>> >>> Hi Thanet, >>> >>> Did you get my private reply? Please help investigate on your earliest >>> convenience. Our availability has been impacted for a long time now. This >>> is one example request id 00051e629b8f3bc80a4c992354005dfb. The full soap >>> request/response is already attached. >>> >>> Thanks >>> Ashley >>> >>> On Tuesday, September 8, 2015 at 5:15:05 PM UTC-7, Ashley Xu wrote: >>>> >>>> I've included the soap request/response and the class/method from >>>> adwords api client we use in private mode. >>>> >>>> On Tuesday, September 8, 2015 at 10:44:01 AM UTC-7, Thanet Knack >>>> Praneenararat (AdWords API Team) wrote: >>>>> >>>>> Hi, >>>>> >>>>> Could you please provide more information how you use the service? >>>>> Any SOAP logs or code snippets would help much. >>>>> Please reply by clicking *Reply privately to author* on the top right >>>>> button of my comment. >>>>> >>>>> Cheers, >>>>> Thanet, AdWords API Team >>>>> >>>>> On Tuesday, September 8, 2015 at 9:17:59 PM UTC+9, jxx...@hotmail.com >>>>> wrote: >>>>>> >>>>>> Thanks Thanet for looking into it. I'm working with Ashley. And we've >>>>>> been use this way to get customer id for a long time and just recently >>>>>> that >>>>>> we noticed that we got UnKnownException from Adwards for this call. >>>>>> Nothing >>>>>> was changed on our end. So can you please help check why we are getting >>>>>> UnknownException. BTW, not all the request failed. Actually only 2% of >>>>>> the >>>>>> requests got UnknownException error. Thanks a lot for your help! >>>>>> >>>>>> >>>>>> >>>>>> On Tuesday, September 1, 2015 at 1:35:38 AM UTC-7, Thanet Knack >>>>>> Praneenararat (AdWords API Team) wrote: >>>>>> >>>>>>> Hi Ashley, >>>>>>> >>>>>>> Could you please tell me more about your use case? >>>>>>> It's true that you don't need to pass arguments to use >>>>>>> CustomerService, but that's because the default, which is the ID of >>>>>>> authenticated account, is always returned. >>>>>>> If you want to get information of your child accounts, you need to >>>>>>> specify a *clientCustomerId* when authenticating as an MCC to >>>>>>> obtain such information. >>>>>>> >>>>>>> In other words, CustomerService is designed to give you customer >>>>>>> information, e.g., currency code, date time zone, *not* the >>>>>>> *clientCustomerId* itself (though the ID is also returned with >>>>>>> other information). >>>>>>> If you don't know the clientCustomerId at first and that account is >>>>>>> not managed under your MCC account, I don't think you can get >>>>>>> information >>>>>>> using CustomerService. >>>>>>> >>>>>>> Best, >>>>>>> Thanet, AdWords API Team >>>>>>> >>>>>>> On Saturday, August 29, 2015 at 8:31:45 AM UTC+9, Ashley Xu wrote: >>>>>>>> >>>>>>>> Hi, >>>>>>>> >>>>>>>> We are calling CustomerService to get the customer Id, we don't >>>>>>>> have that on our side. Also according to your documentation about >>>>>>>> Customer >>>>>>>> Service-'It has a get method that *takes no arguments* and returns >>>>>>>> a Customer record containing fields such as customerI' It suggests >>>>>>>> that when calling Customer Service, we don't need to pass you any >>>>>>>> argument. >>>>>>>> >>>>>>>> clientCustomerID is used to obtain info for a specific account. We >>>>>>>> failed before we even reach that step. >>>>>>>> >>>>>>>> For us, it's first call CustomerService to get customer id. Then >>>>>>>> call ManagedCustomerService to get account info. We failed at the >>>>>>>> first >>>>>>>> step. So I don't think it's because we didn't pass in >>>>>>>> clientCustomerId. >>>>>>>> Just in case, we tried importing from a MCC user in our production >>>>>>>> environment, it succeeded. >>>>>>>> >>>>>>>> From the SOAP response, there's a request ID, can we use it to nail >>>>>>>> down to the exact error? That'll help a lot. Thank you! >>>>>>>> >>>>>>>> Thanks >>>>>>>> Ashley >>>>>>>> >>>>>>>> On Friday, August 28, 2015 at 2:09:25 PM UTC-7, Anthony Madrigal >>>>>>>> wrote: >>>>>>>>> >>>>>>>>> HI Ashley, >>>>>>>>> >>>>>>>>> Are you using your MCC account to make this request or a client >>>>>>>>> account? If it is an MCC account, you will need to specify the >>>>>>>>> *clientCustomerId. >>>>>>>>> *Here are more details on the CustomerService >>>>>>>>> <https://developers.google.com/adwords/api/docs/guides/managing-accounts#customerservice> >>>>>>>>> . >>>>>>>>> >>>>>>>>> I also noticed you are using v201502. I suggest updating your >>>>>>>>> client library to v201506 >>>>>>>>> <https://developers.google.com/adwords/api/docs/clientlibraries>. >>>>>>>>> >>>>>>>>> Regards, >>>>>>>>> Anthony >>>>>>>>> AdWords API Team >>>>>>>>> >>>>>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. 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