When attempting to upload ads containing the word "preamp" (which we have done successfully in the past), we are getting back a response that "preamp" is an unapproved supplement and the "isExemptable" property is set to "false". This used to work fine, but has been returning the rejection for the past few weeks.
We are an Electronics Retailer, and a "preamp" is "an electronic amplifier that prepares a small electrical signal for further amplification or processing". I have never heard of any sort of "unapproved supplement" called a "preamp". Either way, the "isExemptable" field needs to allow us to resubmit an exemption request so a human being can process these ads. Response -------- Content-Encoding: X-Content-Type-Options: nosniff X-Frame-Options: SAMEORIGIN X-XSS-Protection: 1; mode=block Content-Length: 755 Cache-Control: private, max-age=0 Content-Type: text/xml; charset=UTF-8 Date: Tue, 07 Jul 2015 13:42:25 GMT Expires: Tue, 07 Jul 2015 13:42:25 GMT Server: GSE TimeStamp: Tue, 07 Jul 2015 09:42:25 GMT <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";><soap:Header><ResponseHeader xmlns="https://adwords.google.com/api/adwords/cm/v201502";><requestId>00051a493140cb510ac482233c08606d</requestId><serviceName>AdGroupAdService</serviceName><methodName>mutate</methodName><operations>0</operations><responseTime>743</responseTime></ResponseHeader></soap:Header><soap:Body><soap:Fault><faultcode>soap:Server</faultcode><faultstring>[PolicyViolationError{super=PolicyViolationError.POLICY_ERROR @ operations[0].operand.ad.headline, key=PolicyViolationKey{policyName=unapproved_supplements,violatingText=Preamp}, externalPolicyName=Google AdWords, externalPolicyUrl=, externalPolicyDescription=This ad or keyword requires review before it can run., isExemtable=false, violatingParts=[Part{index=18, length=6}]}]</faultstring><detail><ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/cm/v201502";><message>[PolicyViolationError{super=PolicyViolationError.POLICY_ERROR @ operations[0].operand.ad.headline, key=PolicyViolationKey{policyName=unapproved_supplements,violatingText=Preamp}, externalPolicyName=Google AdWords, externalPolicyUrl=, externalPolicyDescription=This ad or keyword requires review before it can run., isExemtable=false, violatingParts=[Part{index=18, length=6}]}]</message><ApplicationException.Type>ApiException</ApplicationException.Type><errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; xsi:type="PolicyViolationError"><fieldPath>operations[0].operand.ad.headline</fieldPath><trigger></trigger><errorString>PolicyViolationError.POLICY_ERROR</errorString><ApiError.Type>PolicyViolationError</ApiError.Type><key><policyName>unapproved_supplements</policyName><violatingText>Preamp</violatingText></key><externalPolicyName>Google AdWords</externalPolicyName><externalPolicyUrl></externalPolicyUrl><externalPolicyDescription>This ad or keyword requires review before it can run.</externalPolicyDescription><isExemptable>false</isExemptable><violatingParts><index>18</index><length>6</length></violatingParts></errors></ApiExceptionFault></detail></soap:Fault></soap:Body></soap:Envelope> -----------------END API CALL----------------------- -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. Visit this group at http://groups.google.com/group/adwords-api. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/69d3732e-fc8d-41de-9e89-792955323bab%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
