Here are the logs for a request which doesn't return anything, and a request which returns the expected.
aw_api_lib.log [04 Mar 2015 14:53:07,766 - INFO ] auth=OAuth client_id= service=ManagedCustomerService method=get response_time=287 request_id=00051076c55f2a980adb476ad3005763 operations=1 is_fault=no [04 Mar 2015 15:04:48,601 - INFO ] auth=OAuth client_id= service=ManagedCustomerService method=get response_time=265 request_id=00051076ef21ac210adb476ad3005763 operations=1 is_fault=no soap_xml.log [04 Mar 2015 14:53:07,022 - INFO ] Outgoing Request: <?xml version="1.0" ?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; ><SOAP-ENV:Header><RequestHeader xmlns="https://adwords.google.com/api/adwords/mcm/v201406";><developerToken xmlns="https://adwords.google.com/api/adwords/cm/v201406";>REDACTED</developerToken><userAgent xmlns="https://adwords.google.com/api/adwords/cm/v201406";>./get_account_hierarchy.pl (AwApi-Perl/3.1.1, Common-Perl/3.1.1, SOAP-WSDL/v3.002, libwww-perl/6.06, perl/5.018002)</userAgent><validateOnly xmlns="https://adwords.google.com/api/adwords/cm/v201406";>false</validateOnly><partialFailure xmlns="https://adwords.google.com/api/adwords/cm/v201406";>false</partialFailure></RequestHeader></SOAP-ENV:Header><SOAP-ENV:Body><get xmlns="https://adwords.google.com/api/adwords/mcm/v201406";><serviceSelector><fields xmlns="https://adwords.google.com/api/adwords/cm/v201406";>Name</fields><fields xmlns="https://adwords.google.com/api/adwords/cm/v201406";>CustomerId</fields></serviceSelector></get></SOAP-ENV:Body></SOAP-ENV:Envelope> [04 Mar 2015 14:53:07,717 - INFO ] Incoming response: <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";><soap:Header><ResponseHeader xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201406"; xmlns="https://adwords.google.com/api/adwords/mcm/v201406";><ns2:requestId>00051076c55f2a980adb476ad3005763</ns2:requestId><ns2:serviceName>ManagedCustomerService</ns2:serviceName><ns2:methodName>get</ns2:methodName><ns2:operations>1</ns2:operations><ns2:responseTime>287</ns2:responseTime></ResponseHeader></soap:Header><soap:Body><getResponse xmlns="https://adwords.google.com/api/adwords/mcm/v201406"; xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201406";><rval><ns2:totalNumEntries>0</ns2:totalNumEntries><ns2:Page.Type>ManagedCustomerPage</ns2:Page.Type></rval></getResponse></soap:Body></soap:Envelope> [04 Mar 2015 15:04:46,735 - INFO ] Outgoing Request: <?xml version="1.0" ?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; ><SOAP-ENV:Header><RequestHeader xmlns="https://adwords.google.com/api/adwords/mcm/v201406";><developerToken xmlns="https://adwords.google.com/api/adwords/cm/v201406";>REDACTED</developerToken><userAgent xmlns="https://adwords.google.com/api/adwords/cm/v201406";>./get_account_hierarchy.pl (AwApi-Perl/3.1.1, Common-Perl/3.1.1, SOAP-WSDL/v3.002, libwww-perl/6.06, perl/5.018002)</userAgent><validateOnly xmlns="https://adwords.google.com/api/adwords/cm/v201406";>false</validateOnly><partialFailure xmlns="https://adwords.google.com/api/adwords/cm/v201406";>false</partialFailure></RequestHeader></SOAP-ENV:Header><SOAP-ENV:Body><get xmlns="https://adwords.google.com/api/adwords/mcm/v201406";><serviceSelector><fields xmlns="https://adwords.google.com/api/adwords/cm/v201406";>Name</fields><fields xmlns="https://adwords.google.com/api/adwords/cm/v201406";>CustomerId</fields></serviceSelector></get></SOAP-ENV:Body></SOAP-ENV:Envelope> [04 Mar 2015 15:04:48,420 - INFO ] Incoming response: <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";><soap:Header><ResponseHeader xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201406"; xmlns="https://adwords.google.com/api/adwords/mcm/v201406";><ns2:requestId>00051076ef21ac210adb476ad3005763</ns2:requestId><ns2:serviceName>ManagedCustomerService</ns2:serviceName><ns2:methodName>get</ns2:methodName><ns2:operations>1</ns2:operations><ns2:responseTime>265</ns2:responseTime></ResponseHeader></soap:Header><soap:Body><getResponse xmlns="https://adwords.google.com/api/adwords/mcm/v201406"; xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201406";><rval><ns2:totalNumEntries>1</ns2:totalNumEntries><ns2:Page.Type>ManagedCustomerPage</ns2:Page.Type><entries><name>x</name><customerId>6153306165</customerId></entries></rval></getResponse></soap:Body></soap:Envelope> Thanks, Daniel On Wednesday, March 4, 2015 at 6:17:06 PM UTC+1, Josh Radcliff (AdWords API Team) wrote: > > Hi, > > Are you specifying any additional predicates in your request? I ask > because both of those accounts are regular (non-MCC) AdWords accounts, so > if you have a predicate on *CanManageClients = true*, then the request > will not return any *ManagedCustomer*s. > > Could you post your SOAP request (with sensitive information removed)? The > Perl library logs requests to the *logs* directory under your home > directory. > > Thanks, > Josh, AdWords API Team > > On Wednesday, March 4, 2015 at 9:07:22 AM UTC-5, d...@adservice.com wrote: >> >> Hi Josh, >> >> No, when i execute the script i just get the message, i've tried to >> execute the script with data from a client where it works, and i get this >> message: >> CustomerId, Name >> 6153306165, x >> >> i was sent another customerId which is having problems receiving data to >> adwords: 891-111-8334 >> is there anything special with those accounts? >> >> On Monday, March 2, 2015 at 3:23:31 PM UTC+1, Josh Radcliff (AdWords API >> Team) wrote: >>> >>> Hi Daniel, >>> >>> Do you see any errors in your logs before the "No serviced accounts were >>> found" message? >>> >>> Thanks, >>> Josh, AdWords API Team >>> >>> On Monday, March 2, 2015 at 6:46:11 AM UTC-5, d...@adservice.com wrote: >>>> >>>> sorry, the correct id is 542-285-9389 >>>> >>>> On Thursday, February 26, 2015 at 11:45:23 PM UTC+1, Josh Radcliff >>>> (AdWords API Team) wrote: >>>>> >>>>> Hi Daniel, >>>>> >>>>> I do not see any AdWords account with customer ID 542-288-9389. Please >>>>> confirm through the AdWords UI (or with your customer) that you have the >>>>> correct customer ID. >>>>> >>>>> Thanks, >>>>> Josh, AdWords API Team >>>>> >>>>> On Thursday, February 26, 2015 at 8:40:38 AM UTC-5, d...@adservice.com >>>>> wrote: >>>>>> >>>>>> We are unable to access some of our clients who authorize us to >>>>>> manage their account using the API, while others work perfectly well. >>>>>> We are mostly using the OfflineConversion API, but for testing a >>>>>> specific client we are having troubles with I am executing >>>>>> get_account_hierarchy.pl which returns "No serviced accounts were >>>>>> found.". We do have the required tokens. What does this error mean, and >>>>>> how >>>>>> do we fix it? >>>>>> The customerId of the example client we are having challenges with >>>>>> getting to work is 5422889389. >>>>>> Our API clientId is 185707205179 >>>>>> >>>>>> Kind regards, >>>>>> Daniel >>>>>> >>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. 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