Rodrigo, Could I trouble you to try w/ a different compression level and/or potentially a different file format? What software are you using to produce the final image that is to be uploaded??
Thanks, Ray On Tuesday, August 19, 2014 12:39:23 PM UTC-4, Rodrigo Ferreira wrote: > > Hi Ray, > > we are experiencing an unpleasant interplay between this compression level > limitation and the size of ad files uploaded. > > We have lowered the compression level of PNGs in order to accommodate the > limitation, as you have described in this thread. > > But now instead of InternalApiError.UNEXPECTED_INTERNAL_API_ERROR we are > receiving ImageError.FILE_TOO_LARGE due to the fact that less compression > implies a larger binary. > > Right now we are "fighting" this situation by trial and error, probably we > will have to guess the compression levels and submit the same file multiple > times upon error. > > Should not the API support proper compression at any level? > > Or, at least, establish a standard compression level and support any file > size (bound by the given ad dimensions) for that given setting? > > Leaving API clients to deal with this issue makes the solution > unnecessarily complicated and inefficient, just my opinion. :) > > Thanks in advance! > > Cheers, > Rodrigo > > Em domingo, 27 de julho de 2014 17h57min46s UTC-3, Rodrigo Ferreira > escreveu: >> >> Hi Ray, >> >> sorry for the long delay in getting back to you. >> >> I have tested uploading the ads using a lower PNG compression level (3, >> default was 6) and now it seems to work. >> >> If I find any other case where this change in compression level does not >> solve the problem I will let you know. >> >> Thanks for your help! >> >> Best, >> Rodrigo >> >> Em terça-feira, 6 de maio de 2014 12h49min31s UTC-3, Ray Tsang (AdWords >> API Team) escreveu: >>> >>> Rodrigo, >>> >>> It seems like there is something weird about the image you used that's >>> causing errors in the system. Our engineers were able to reproduce the >>> issue - however they were also able to resolve it by re-saving the image >>> with default settings. Essentially it also reduced resolution, etc. Could >>> I trouble you to reproduce the asset and uploading it w/ a slightly >>> different resolution setting? >>> >>> Thanks, >>> >>> Ray >>> >>> On Thursday, April 3, 2014 3:39:47 PM UTC-4, Ray Tsang (AdWords API >>> Team) wrote: >>>> >>>> Rodrigo, >>>> >>>> I've received your log. I'll continue to work on this. >>>> >>>> Thanks! >>>> >>>> Ray >>>> >>>> On Tuesday, March 25, 2014 6:04:01 PM UTC-4, Ray Tsang (AdWords API >>>> Team) wrote: >>>>> >>>>> Rodrigo, >>>>> >>>>> FYI we are looking into this issue but will need your help to generate >>>>> one more request. Please also confirm if this is a persistent issue for >>>>> you. >>>>> >>>>> Thanks, >>>>> >>>>> Ray >>>>> >>>>> On Wednesday, March 19, 2014 4:30:37 PM UTC-4, Ray Tsang (AdWords API >>>>> Team) wrote: >>>>>> >>>>>> Rodrigo, >>>>>> >>>>>> Thanks for the log. I'll be investigating this. >>>>>> >>>>>> Cheers! >>>>>> >>>>>> Ray >>>>>> >>>>>> On Friday, March 7, 2014 10:29:46 AM UTC-5, Ray Tsang (AdWords API >>>>>> Team) wrote: >>>>>>> >>>>>>> Rodrigo, >>>>>>> >>>>>>> Thanks! Just wanted to make sure because it was a common issue. >>>>>>> Could I trouble you to run the request again and send me the latest >>>>>>> response (with the requestId). >>>>>>> >>>>>>> Appreciate the help, >>>>>>> >>>>>>> Ray >>>>>>> >>>>>>> On Thursday, March 6, 2014 9:36:34 PM UTC-5, Rodrigo Ferreira wrote: >>>>>>>> >>>>>>>> Hi Ray, I do 2 and let SoapClient take care of encoding. >>>>>>>> >>>>>>>> I remember trying 1 and always getting an error, whilst 2 works >>>>>>>> most of the time except for the relatively rare occasions where I run >>>>>>>> into >>>>>>>> the issue. >>>>>>>> >>>>>>>> Em quinta-feira, 6 de março de 2014 20h04min13s UTC-3, Ray Tsang >>>>>>>> (AdWords API Team) escreveu: >>>>>>>>> >>>>>>>>> Rodrigo, >>>>>>>>> >>>>>>>>> First thing I'd like to make sure how you are setting the file >>>>>>>>> content into the data field. Did you do: >>>>>>>>> 1. ...->data = base64_encode(file_get_content(...)) or >>>>>>>>> 2. ...->data = file_get_content(...) >>>>>>>>> >>>>>>>>> Thanks, >>>>>>>>> >>>>>>>>> On Thursday, March 6, 2014 2:57:16 PM UTC-5, Rodrigo Ferreira >>>>>>>>> wrote: >>>>>>>>>> >>>>>>>>>> I use my own PHP library based on SoapClient component and the >>>>>>>>>> specs. >>>>>>>>>> >>>>>>>>>> Em quarta-feira, 5 de março de 2014 19h19min38s UTC-3, Ray Tsang >>>>>>>>>> (AdWords API Team) escreveu: >>>>>>>>>>> >>>>>>>>>>> Rodrigo, >>>>>>>>>>> >>>>>>>>>>> Could I trouble you to confirm what client library are you using? >>>>>>>>>>> >>>>>>>>>>> Thanks, >>>>>>>>>>> >>>>>>>>>>> On Monday, March 3, 2014 5:55:43 PM UTC-5, Ray Tsang (AdWords >>>>>>>>>>> API Team) wrote: >>>>>>>>>>>> >>>>>>>>>>>> Rodrigo, >>>>>>>>>>>> >>>>>>>>>>>> Could I trouble you to send me the full request using the >>>>>>>>>>>> "Reply to Author" function? (with sensitive information stripped >>>>>>>>>>>> out). >>>>>>>>>>>> >>>>>>>>>>>> Thanks, >>>>>>>>>>>> >>>>>>>>>>>> Ray >>>>>>>>>>>> >>>>>>>>>>>> On Wednesday, February 26, 2014 5:12:12 PM UTC-5, Rodrigo >>>>>>>>>>>> Ferreira wrote: >>>>>>>>>>>>> >>>>>>>>>>>>> Hi there, >>>>>>>>>>>>> >>>>>>>>>>>>> I am experience the following error when I perform calls to >>>>>>>>>>>>> "mutate ADD" image ads. >>>>>>>>>>>>> >>>>>>>>>>>>> It seems random and not dependent on input. >>>>>>>>>>>>> >>>>>>>>>>>>> How should I go about it? >>>>>>>>>>>>> >>>>>>>>>>>>> Thanks in advance! >>>>>>>>>>>>> >>>>>>>>>>>>> Best, >>>>>>>>>>>>> Rodrigo >>>>>>>>>>>>> >>>>>>>>>>>>> <soap:Envelope xmlns:soap=" >>>>>>>>>>>>> http://schemas.xmlsoap.org/soap/envelope/";> >>>>>>>>>>>>> <soap:Header> >>>>>>>>>>>>> <ResponseHeader xmlns=" >>>>>>>>>>>>> https://adwords.google.com/api/adwords/cm/v201309";> >>>>>>>>>>>>> <requestId>0004f2f24d7d1c980ae0644300002285</requestId> >>>>>>>>>>>>> <serviceName>AdGroupAdService</serviceName> >>>>>>>>>>>>> <methodName>mutate</methodName> >>>>>>>>>>>>> <operations>0</operations> >>>>>>>>>>>>> <responseTime>10183</responseTime> >>>>>>>>>>>>> </ResponseHeader> >>>>>>>>>>>>> </soap:Header> >>>>>>>>>>>>> <soap:Body> >>>>>>>>>>>>> <soap:Fault> >>>>>>>>>>>>> <faultcode>soap:Server</faultcode> >>>>>>>>>>>>> <faultstring>[ImageError.SERVER_ERROR @ >>>>>>>>>>>>> operations[0].operand.ad.image.data] >>>>>>>>>>>>> </faultstring> >>>>>>>>>>>>> <detail> >>>>>>>>>>>>> <ApiExceptionFault xmlns=" >>>>>>>>>>>>> https://adwords.google.com/api/adwords/cm/v201309";> >>>>>>>>>>>>> <message>[ImageError.SERVER_ERROR @ >>>>>>>>>>>>> operations[0].operand.ad.image.data]</message> >>>>>>>>>>>>> >>>>>>>>>>>>> <ApplicationException.Type>ApiException</ApplicationException.Type> >>>>>>>>>>>>> <errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; >>>>>>>>>>>>> xsi:type="ImageError"> >>>>>>>>>>>>> <fieldPath>operations[0].operand.ad.image.data</fieldPath> >>>>>>>>>>>>> <trigger></trigger> >>>>>>>>>>>>> <errorString>ImageError.SERVER_ERROR</errorString> >>>>>>>>>>>>> <ApiError.Type>ImageError</ApiError.Type> >>>>>>>>>>>>> <reason>SERVER_ERROR</reason> >>>>>>>>>>>>> </errors> >>>>>>>>>>>>> </ApiExceptionFault> >>>>>>>>>>>>> </detail> >>>>>>>>>>>>> </soap:Fault> >>>>>>>>>>>>> </soap:Body> >>>>>>>>>>>>> </soap:Envelope> >>>>>>>>>>>>> >>>>>>>>>>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. 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