thanks for checking Josh, most appreciated. I've been in contact with AWS and have already switched to a new instance - evidently to no avail. It's strange how it's only certain AdWords requests that are failing (and sometimes calls to smtp.gmail.com). However I suspect machine config/network/firewall type stuff too.
I'll post here with the cause if/when I find it. On Wednesday, July 16, 2014 2:23:35 PM UTC-4, Josh Radcliff (AdWords API Team) wrote: > > Hi Peter, > > I checked our logs and a successful response is being returned for those > requests, which suggests this could be an issue with your production > servers. Is there anyone at AWS that can provide more information about > where the connection is being reset? The fact that this happens on your > production servers but not in dev strongly suggests that the issue lies > somewhere in the network or firewall configuration of the production > servers. > > Thanks, > Josh, AdWords API Team > > On Wednesday, July 16, 2014 1:06:29 PM UTC-4, Peter Kingswell wrote: >> >> Hi Josh, >> >> after a bit more analysis, it's always occurring on get operations on >> the AdGroupCriterionService and CampaignService (e.g. >> com.google.api.ads.adwords.axis.v201402.cm.CampaignServiceSoapBindingStub.get >> >> is the client side call). Not sure if this helps. >> >> Peter >> >> On Wednesday, July 16, 2014 12:38:56 PM UTC-4, Peter Kingswell wrote: >>> >>> Hi Josh, >>> >>> we're getting this exception stack very frequently, unfortunately on an >>> AWS production server but not our dev machines. This makes debugging / >>> analysis difficult. Is there anything that can be done from the AdWords >>> side? I can supply accounts and credentials as required. >>> >>> This is high priority for us since it's affecting business. >>> >>> Peter >>> >>> On Thursday, June 5, 2014 11:20:09 AM UTC-4, Josh Radcliff (AdWords API >>> Team) wrote: >>>> >>>> Hi, >>>> >>>> Connection reset errors can be caused by a variety of issues. Without >>>> tracing the connections with a tool (e.g., WireShark) it's difficult to >>>> know where in the network path this is occurring. >>>> >>>> In general, it's best to design your application to tolerate transient >>>> issues like this. Please refer to our Best Practices Guide >>>> <https://developers.google.com/adwords/api/docs/guides/bestpractices#error_handling> >>>> for >>>> more details. >>>> >>>> Cheers, >>>> Josh, AdWords API Team >>>> >>>> On Wednesday, June 4, 2014 3:44:35 PM UTC-4, gshoihet wrote: >>>>> >>>>> hello, >>>>> >>>>> In some reason google server response with java.net.SocketException: >>>>> Connection reset >>>>> >>>>> Please advice log was attached >>>>> >>>>> Thanks >>>>> >>>>> >>>>> {KeyWord:יפעת פרג אשטה כרטיסים} >>>>> בתאריך 06/07, כרטיסים ב- 100 ₪. >>>>> תזמינו כרטיסים עכשיו ! >>>>> bravo.ticketsnow.co.il/כרטיסים >>>>> <http://bravo.ticketsnow.co.il/%D7%9B%D7%A8%D7%98%D7%99%D7%A1%D7%99%D7%9D> >>>>> >>>http://bravo.ticketsnow.co.il/announce/20538 >>>>> >>>>> 2014-06-04 15:57:23 TextAdUpdate [INFO] Sleep : 10000 >>>>> 2014-06-04 15:57:34 requestInfoLogger [INFO] Request made: Service: >>>>> "AdGroupAdServiceInterfacePort" Method: "mutate" URL: " >>>>> https://adwords.google.com/api/adwords/cm/v201309/AdGroupAdService"; >>>>> 2014-06-04 15:57:34 soapXmlLogger [INFO] SOAP Request: >>>>> <?xml version="1.0" encoding="UTF-8"?><soapenv:Envelope xmlns:soapenv=" >>>>> http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd=" >>>>> http://www.w3.org/2001/XMLSchema"; xmlns:xsi=" >>>>> http://www.w3.org/2001/XMLSchema-instance";> >>>>> <soapenv:Header> >>>>> <ns1:RequestHeader xmlns:ns1=" >>>>> https://adwords.google.com/api/adwords/cm/v201309"; >>>>> soapenv:mustUnderstand="0"> >>>>> <ns1:clientCustomerId>398-500-3202</ns1:clientCustomerId> >>>>> <ns1:developerToken>zzzzzzzzzzzzzzzzzz</ns1:developerToken> >>>>> <ns1:userAgent>Cupat Bravo (AwApi-Java, >>>>> AdWords-Axis/1.20.0, Common-Java/1.20.0, Axis/1.4, Java/1.7.0_21, >>>>> maven)</ns1:userAgent> >>>>> <ns1:validateOnly>fal >>>>> se</ns1:validateOnly> >>>>> <ns1:partialFailure>false</ns1:partialFailure> >>>>> </ns1:RequestHeader> >>>>> </soapenv:Header> >>>>> <soapenv:Body> >>>>> <mutate xmlns=" >>>>> https://adwords.google.com/api/adwords/cm/v201309";> >>>>> <operations> >>>>> <operator>REMOVE</operator> >>>>> <operand> >>>>> <adGroupId>14024501183</adGroupId> >>>>> <ad> >>>>> <id>41948062343</id> >>>>> </ad> >>>>> <status>DISABLED</status> >>>>> </operand> >>>>> </operations> >>>>> </mutate> >>>>> </soapenv:Body> >>>>> </soapenv:Envelope> >>>>> >>>>> 2014-06-04 15:57:34 soapXmlLogger [INFO] SOAP Response: >>>>> <?xml version="1.0" encoding="UTF-8"?><soap:Envelope xmlns:soap=" >>>>> http://schemas.xmlsoap.org/soap/envelope/";> >>>>> <soap:Header> >>>>> <ResponseHeader xmlns=" >>>>> https://adwords.google.com/api/adwords/cm/v201309";> >>>>> <requestId>0004fb022cc76cc00ae539880c001d99</requestId> >>>>> <serviceName>AdGroupAdService</serviceName> >>>>> <methodName>mutate</methodName> >>>>> <operations>0</operations> >>>>> <responseTime>226</responseTime> >>>>> </ResponseHeader> >>>>> </soap:Header> >>>>> <soap:Body> >>>>> <mutateResponse xmlns=" >>>>> https://adwords.google.com/api/adwords/cm/v201309";> >>>>> <rval> >>>>> >>>>> <ListReturnValue.Type>AdGroupAdReturnValue</ListReturnValue.Type> >>>>> <value> >>>>> <adGroupId>14024501183</adGroupId> >>>>> <ad xmlns:xsi=" >>>>> http://www.w3.org/2001/XMLSchema-instance"; xsi:type="TextAd"> >>>>> <id>41948062343</id> >>>>> <url> >>>>> http://bravo.ticketsnow.co.il/announce/20538</url> >>>>> <displayUrl>bravo.ticketsnow.co.il/כרטיסים >>>>> <http://bravo.ticketsnow.co.il/%D7%9B%D7%A8%D7%98%D7%99%D7%A1%D7%99%D7%9D> >>>>> </displayUrl> >>>>> <Ad.Type>TextAd</Ad.Type> >>>>> <headline>{KeyWord:יפעת פרג אשטה >>>>> כרטיסים}</headline> >>>>> <description1>בתאריך 06/07, כרטיסים ב- 100 >>>>> ₪.</description1> >>>>> <description2>פשוט ובטוח להזמין כרטיסים >>>>> !</description2> >>>>> </ad> >>>>> <status>DISABLED</status> >>>>> <approvalStatus>FAMILY_SAFE</approvalStatus> >>>>> </value> >>>>> </rval> >>>>> </mutateResponse> >>>>> </soap:Body> >>>>> </soap:Envelope> >>>>> >>>>> 2014-06-04 15:57:34 TextAdUpdate [INFO] Sleep : 10000 >>>>> 2014-06-04 15:57:45 requestInfoLogger [INFO] Request made: Service: >>>>> "AdGroupAdServiceInterfacePort" Method: "mutate" URL: " >>>>> https://adwords.google.com/api/adwords/cm/v201309/AdGroupAdService"; >>>>> 2014-06-04 15:57:45 soapXmlLogger [WARN] SOAP Request: >>>>> <?xml version="1.0" encoding="UTF-8"?><soapenv:Envelope xmlns:soapenv=" >>>>> http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd=" >>>>> http://www.w3.org/2001/XMLSchema"; xmlns:xsi=" >>>>> http://www.w3.org/2001/XMLSchema-instance";> >>>>> <soapenv:Header> >>>>> <ns1:RequestHeader xmlns:ns1=" >>>>> https://adwords.google.com/api/adwords/cm/v201309"; >>>>> soapenv:mustUnderstand="0"> >>>>> <ns1:clientCustomerId>398-500-3202</ns1:clientCustomerId> >>>>> >>>>> <ns1:developerToken>xxxxxxxxxxxxxxxxxxx</ns1:developerToken> >>>>> <ns1:userAgent>Cupat Bravo (AwApi-Java, >>>>> AdWords-Axis/1.20.0, Common-Java/1.20.0, Axis/1.4, Java/1.7.0_21, >>>>> maven)</ns1:userAgent> >>>>> <ns1:validateOnly>false</ns1:validateOnly> >>>>> <ns1:partialFailure>false</ns1:partialFailure> >>>>> </ns1:RequestHeader> >>>>> </soapenv:Header> >>>>> <soapenv:Body> >>>>> <mutate xmlns=" >>>>> https://adwords.google.com/api/adwords/cm/v201309";> >>>>> <operations> >>>>> <operator>ADD</operator> >>>>> <operand> >>>>> <adGroupId>14024501183</adGroupId> >>>>> <ad xmlns:ns2=" >>>>> https://adwords.google.com/api/adwords/cm/v201309"; >>>>> xsi:type="ns2:TextAd"> >>>>> <ns2:id>41948062343</ns2:id> >>>>> <ns2:url> >>>>> http://bravo.ticketsnow.co.il/announce/20538</ns2:url> >>>>> <ns2:displayUrl>bravo.ticketsnow.co.il/כרטיסים >>>>> <http://bravo.ticketsnow.co.il/%D7%9B%D7%A8%D7%98%D7%99%D7%A1%D7%99%D7%9D> >>>>> </ns2:displayUrl> >>>>> <ns2:headline>{KeyWord:יפעת פרג אשטה >>>>> כרטיסים}</ns2:headline> >>>>> <ns2:description1>בתאריך 06/07, כרטיסים ב- 100 >>>>> ₪.</ns2:description1> >>>>> <ns2:description2>תזמינו כרטיסים עכשיו >>>>> !</ns2:description2> >>>>> </ad> >>>>> <status>ENABLED</status> >>>>> </operand> >>>>> </operations> >>>>> </mutate> >>>>> </soapenv:Body> >>>>> </soapenv:Envelope> >>>>> >>>>> 2014-06-04 15:57:45 soapXmlLogger [WARN] SOAP Response: >>>>> <?xml version="1.0" encoding="UTF-8"?><soapenv:Envelope xmlns:soapenv=" >>>>> http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd=" >>>>> http://www.w3.org/2001/XMLSchema"; xmlns:xsi=" >>>>> http://www.w3.org/2001/XMLSchema-instance";> >>>>> <soapenv:Body> >>>>> <soapenv:Fault> >>>>> <faultcode>soapenv:Server.userException</faultcode> >>>>> <faultstring>java.net.SocketException: Connection >>>>> reset</faultstring> >>>>> <detail> >>>>> <ns1:stackTrace >>>>> xmlns:ns1="http://xml.apache.org/axis/";>java.net.SocketException: >>>>> Connection reset >>>>> at java.net.SocketInputStream.read(SocketInputStream.java:189) >>>>> at java.net.SocketInputStream.read(SocketInputStream.java:121) >>>>> at sun.security.ssl.InputRecord.readFully(InputRecord.java:442) >>>>> at sun.security.ssl.InputRecord.read(InputRecord.java:480) >>>>> at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:927) >>>>> at >>>>> sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1312) >>>>> at >>>>> sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1339) >>>>> at >>>>> sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1323) >>>>> at >>>>> org.apache.axis.components.net.JSSESocketFactory.create(JSSESocketFactory.java:186) >>>>> at >>>>> org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:191) >>>>> at >>>>> org.apache.axis.transport.http.HTTPSender.writeToSocket(HTTPSender.java:404) >>>>> at >>>>> org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:138) >>>>> at >>>>> org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32) >>>>> at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118) >>>>> at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83) >>>>> at org.apache.axis.client.AxisClient.invoke(AxisClient.java:165) >>>>> at org.apache.axis.client.Call.invokeEngine(Call.java:2784) >>>>> at org.apache.axis.client.Call.invoke(Call.java:2767) >>>>> at org.apache.axis.client.Call.invoke(Call.java:2443) >>>>> at org.apache.axis.client.Call.invoke(Call.java:2366) >>>>> at org.apache.axis.client.Call.invoke(Call.java:1812) >>>>> at >>>>> com.google.api.ads.adwords.axis.v201309.cm.AdGroupAdServiceSoapBindingStub.mutate(AdGroupAdServiceSoapBindingStub.java:1185) >>>>> at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) >>>>> at >>>>> sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) >>>>> at >>>>> sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) >>>>> at java.lang.reflect.Method.invoke(Method.java:601) >>>>> at >>>>> com.google.api.ads.common.lib.soap.SoapClientHandler.invoke(SoapClientHandler.java:109) >>>>> at >>>>> com.google.api.ads.common.lib.soap.axis.AxisHandler.invokeSoapCall(AxisHandler.java:175) >>>>> at >>>>> com.google.api.ads.common.lib.soap.SoapServiceClient.callSoapClient(SoapServiceClient.java:64) >>>>> at >>>>> com.google.api.ads.common.lib.soap.SoapServiceClient.invoke(SoapServiceClient.java:93) >>>>> at com.sun.proxy.$Proxy33.mutate(Unknown Source) >>>>> at >>>>> gapi.adwords.AdWordsAPIServicesImpl.addTextAd(AdWordsAPIServicesImpl.java:1044) >>>>> at mngb.management.TextAdUpdate.update(TextAdUpdate.java:91) >>>>> at main.RunTextAdUpdate.main(RunTextAdUpdate.java:57) >>>>> </ns1:stackTrace> >>>>> <ns2:hostname xmlns:ns2="http://xml.apache.org/axis/ >>>>> ">gspc01</ns2:hostname> >>>>> </detail> >>>>> </soapenv:Fault> >>>>> </soapenv:Body> >>>>> </soapenv:Envelope> >>>>> >>>>> 2014-06-04 15:57:45 TextAdUpdate [ERROR] Ad group id : 14024501183 and >>>>> name : 20538 >>>>> 2014-06-04 15:57:45 TextAdUpdate [ERROR] >>>>> gapi.adwords.AdWordsAPIServicesException: java.net.SocketException: >>>>> Connection reset >>>>> 2014-06-04 15:57:45 TextAdUpdate [INFO] Sleep : 35000 >>>>> >>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. 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