Hi Michael, I believe you but you have to understand that this is how Google has been throwing me around:
1. I checked the API documentation and it said I should contact the support team for the account inaccessible error. 2. The support told me it's an API issue and I should check on this forum but I told them the documentation said to check with Support. 3. Then they told me it was a billing issue 4. I checked with Billing and they told me to check with the support team. 5. The support team told me to check with this forum. 6. Now you're telling me to check with the support team. This all just seems a bit ridiculous. The API has been down for a month now. Thanks On Wednesday, March 26, 2014 10:03:45 AM UTC-4, Michael Cloonan (AdWords API Team) wrote: > > Hi Roger, > > Unfortunately, this error means that your account is suspended. I can't > help you with this error on the forum. You will need to contact AdWords > General Support again to get help getting your account into better > standing. There is nothing you can do from the API side to help with this. > > Regards, > Mike, AdWords API Advisor > > On Tuesday, March 25, 2014 8:48:40 AM UTC-4, Roger Finch wrote: >> >> Hello, >> >> I was referred to this group by adwords...@google.com. For the past >> month we've been trying to fix an issue where our API gives the error >> *QuotaCheckError.ACCOUNT_INACCESSIBLE* for every account in our MCC for >> both reporting and campaign management. The support team told me it was >> because we have outstanding invoices on multiple accounts across the MCC. >> To fix the problem, they recommended the following: >> >> You will to need to clear all the outstanding invoices and due payments >>> across the accounts, once this has been processed you should then have >>> access to your API. >>> >> >> I responded with this: >> >> Sorry but that doesn't quite make sense to me. I understand that we have >>> to pay any outstanding invoices on our own credit line but I don't see how >>> we can be held responsible for accounts with their own individual credit >>> lines. For example, I understand we would need to pay for accounts like >>> [Client A] since they are on our credit line. However, most accounts are >>> like the example account I gave; [Client B]. [Client B] has it's own credit >>> line that we're not responsible for. I don't see how we can force a >>> different company to pay their AdWords bill. Also, I see that the same >>> exact [Client B] AdWords account has API access in other MCC's. >>> What exactly needs to get paid in order to turn the API back on? And, >>> once it's paid, can you guarantee that the API will just automatically come >>> back online or do further steps need to be taken? >>> >> >> After that, I was told I need to go to this thread for further help. So >> my questions are: >> >> 1. Do only the invoices on our MCC's credit line need to get paid? >> 2. What other steps need to be taken after they're paid so we can get >> the API up again as soon as possible. >> >> Tnank you >> >> > -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
