Hi all. Our app support team asked me to look into an issue a client has 
reported. The first step is usually to test up the client's account in one 
of our testing environments. For some reason I can't do that for this 
account. We have tested the credentials from our production environment - 
they work fine and we can fetch, for example, the customer's client ID. 
However these exact same credentials fail in a testing environment.

We're trying to get a session key from the 
URL: https://www.google.com/accounts/ClientLogin
This returns a 403 error. Why would that be, just for only this account? We 
can get a session key for any other valid credentials in this environment.

One thing we noticed is that when logging into the AdWords UI, we 
encountered a captcha and a message that we were logging in from a new 
location. But as far as we know, this only affects UI logins, not API 
logins. Is this correct?

I've also tried the captcha unlock URL, which says to log in with app in 
the next 10 minutes, but this doesn't work either.

Any ideas?

Dan

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