Hi there, Since yesterday, we keep getting the response "An internal error has occurred. Please retry your request." for some of the AdWords accounts that we are processing. I have copied the log for one such call below. It doesn't seem to matter for what period I try to retrieve the data in the report.
For other accounts, everything seems to work fine. Any ideas as to how to fix or work around this issue? Right now we are kind of stuck here. Thanks, T.J. -----------------BEGIN API CALL--------------------- Request ------- POST /api/adwords/v13/ReportService User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; MS Web Services Client Protocol 2.0.50727.4952) VsDebuggerCausalityData: uIDPoxnDkO1lkO5Oh +nvjcp39cEAAAAAqwmAfljSXUKVL0v0Ofkqu7AHL8CXBR1Irz9N229jt7MACQAA Content-Type: text/xml; charset=utf-8 SOAPAction: "" Host: adwords.google.com Content-Length: 2345 Expect: 100-continue <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; xmlns:xsd="http://www.w3.org/2001/ XMLSchema"><soap:Header><applicationToken xmlns="https:// adwords.google.com/api/adwords/v13">********l6ww</ applicationToken><clientCustomerId xmlns="https://adwords.google.com/ api/adwords/v13">***-***-****</clientCustomerId><developerToken xmlns="https://adwords.google.com/api/adwords/v13";>********zEZw</ developerToken><email xmlns="https://adwords.google.com/api/adwords/ v13">*...@***.***</email><password xmlns="https://adwords.google.com/ api/adwords/v13">********</password><useragent xmlns="https:// adwords.google.com/api/adwords/v13">***</useragent></ soap:Header><soap:Body><validateReportJob xmlns="https:// adwords.google.com/api/adwords/v13"><job xsi:type="DefinedReportJob"><endDay>2011-01-07</endDay><name>Creative Structure Report</name><startDay>2010-01-08</ startDay><adGroupStatuses>Enabled</ adGroupStatuses><aggregationTypes>Creative</ aggregationTypes><campaignStatuses>Active</ campaignStatuses><selectedColumns>CreativeId</ selectedColumns><selectedColumns>AdGroup</ selectedColumns><selectedColumns>AdGroupId</ selectedColumns><selectedColumns>AdGroupMaxContentCpc</ selectedColumns><selectedColumns>AdGroupMaxCpc</ selectedColumns><selectedColumns>AdGroupMaxCpm</ selectedColumns><selectedColumns>AdGroupSiteMaxCpc</ selectedColumns><selectedColumns>AdGroupStatus</ selectedColumns><selectedColumns>AdGroupTargetCpa</ selectedColumns><selectedColumns>AdStatus</ selectedColumns><selectedColumns>Campaign</ selectedColumns><selectedColumns>CampaignId</ selectedColumns><selectedColumns>CampaignStatus</ selectedColumns><selectedColumns>CreativeDestUrl</ selectedColumns><selectedColumns>CreativeType</ selectedColumns><selectedColumns>DailyBudget</ selectedColumns><selectedColumns>DescriptionLine1</ selectedColumns><selectedColumns>DescriptionLine2</ selectedColumns><selectedColumns>DescriptionLine3</ selectedColumns><selectedColumns>ImageAdName</ selectedColumns><selectedColumns>ImageHostingKey</ selectedColumns><selectedColumns>PhoneNo</ selectedColumns><selectedColumns>VisibleUrl</ selectedColumns><selectedReportType>Structure</selectedReportType></ job></validateReportJob></soap:Body></soap:Envelope> Response -------- X-Content-Type-Options: nosniff X-Frame-Options: SAMEORIGIN X-XSS-Protection: 1; mode=block Transfer-Encoding: chunked Cache-Control: private, max-age=0 Content-Type: text/xml; charset=utf-8 Date: Sat, 08 Jan 2011 17:34:55 GMT Expires: Sat, 08 Jan 2011 17:34:55 GMT Server: GSE <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/ envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <soapenv:Header> <responseTime soapenv:actor="http://schemas.xmlsoap.org/soap/actor/ next" soapenv:mustUnderstand="0" xmlns="https://adwords.google.com/api/ adwords/v13">386</responseTime> <operations soapenv:actor="http://schemas.xmlsoap.org/soap/actor/ next" soapenv:mustUnderstand="0" xmlns="https://adwords.google.com/api/ adwords/v13">0</operations> <units soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next"; soapenv:mustUnderstand="0" xmlns="https://adwords.google.com/api/ adwords/v13">0</units> <requestId soapenv:actor="http://schemas.xmlsoap.org/soap/actor/ next" soapenv:mustUnderstand="0" xmlns="https://adwords.google.com/api/ adwords/v13">dcf105d4d513b02adb6f0a4bde569797</requestId> </soapenv:Header> <soapenv:Body> <soapenv:Fault> <faultcode>soapenv:Server.generalException</faultcode> <faultstring>An internal error has occurred. Please retry your request.</faultstring> <detail> <ns1:fault xmlns:ns1="https://adwords.google.com/api/adwords/ v13"> <ns1:code>0</ns1:code> <ns1:message>An internal error has occurred. Please retry your request.</ns1:message> </ns1:fault> </detail> </soapenv:Fault> </soapenv:Body> </soapenv:Envelope> -----------------END API CALL----------------------- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http://groups.google.com/group/adwords-api =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en
