We're implementing Google Ads offline conversion tracking using sGTM and
Stape IO template, with the following setup:
- Test manager account
- Production Google Ads account Developer Token (currently in sandbox
mode)
When attempting to send a conversion to the test account using the
Developer Token, we receive a 403 permission denied error.
Questions:
1. Which specific permission is missing - is this related to MCC
(Manager) account or subaccount access?
2. What's the typical turnaround time for obtaining a production
Developer Token?
{ "error": { "code": 403, "message": "The caller does not have permission",
"status": "PERMISSION_DENIED", "details": [ { "@type":
"type.googleapis.com/google.ads.googleads.v18.errors.GoogleAdsFailure",
"errors": [ { "errorCode": { "authorizationError": "USER_PERMISSION_DENIED"
}, "message": "User doesn't have permission to access customer. Note: If
you're accessing a client customer, the manager's customer id must be set
in the 'login-customer-id' header. See
https://developers.google.com/google-ads/api/docs/concepts/call-structure#cid";
} ], "requestId": "..." } ] } }
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