Hello, I just responded with the details in a private email to keep them hidden from the group. Please let me know where I should check for a response. Thank you.
On Tuesday, August 6, 2024 at 5:59:01 AM UTC-5 Google Ads API Forum Advisor wrote: > Hi, > > Thank you for reaching out to the Google Ads API support team. > > I understand that when you upload audience lists, you're seeing a 0% match > rate for Search campaigns, but a decent match rate for other campaign types > like Display and Gmail and you want to know the reason behind this > discrepancy. Kindly note that a list could appear smaller than expected > when viewed in the Audience Manager from the Google Ads UI. This view shows > the number of active users in the list. For more information, see this > troubleshooting > guide <https://support.google.com/google-ads/answer/7474166>. > > Google Ads only uses a Customer Match user list for targeting if it has > met a minimum threshold of active users at the time the ad is served; > active users is the number of users on your list who are active on Gmail, > Search, YouTube, or Display. Upload at least 5,000 members to increase the > chance of having enough matched, active users for targeting. Use this > guide > <https://developers.google.com/google-ads/api/docs/remarketing/audience-segments/customer-match/troubleshoot> > > to help you troubleshoot low match rates and common errors that might come > up in your Customer Match integration. > > In order to further investigate your issue, could you kindly provide the > customer ID and the audience list ID? Also, provide us with the complete > API logs (request > <https://developers.google.com/google-ads/api/docs/concepts/field-service#request> > > and response > <https://developers.google.com/google-ads/api/docs/concepts/field-service#response> > > logs with request-id > <https://developers.google.com/google-ads/api/docs/concepts/call-structure#request-id> > > and request header > <https://developers.google.com/google-ads/api/docs/concepts/call-structure#request_headers>) > > generated at your end to better assist you further. > > If you are using a client library and haven't enabled the logging yet, I > would request you to enable logging for the specific client library that > you are using. You can refer to the guides Java > <https://developers.google.com/google-ads/api/docs/client-libs/java/logging>, > .Net > <https://developers.google.com/google-ads/api/docs/client-libs/dotnet/logging>, > > PHP > <https://developers.google.com/google-ads/api/docs/client-libs/php/logging>, > Python > <https://developers.google.com/google-ads/api/docs/client-libs/python/logging>, > > Ruby > <https://developers.google.com/google-ads/api/docs/client-libs/ruby/logging> > or Perl > <https://developers.google.com/google-ads/api/docs/client-libs/perl/logging> > to enable logging at your end. For REST interface requests, you can enable > logging via the curl command by using the -i flag. > > You can send the details via *Reply privately to the author option*, or > *direct > private reply* to this email. > > This message is in relation to case > "ref:!00D1U01174p.!5004Q02vEaBn:ref" (ADR-00261067) > > Thanks, > > [image: Google Logo] Google Ads API Team > > > -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "Google Ads API and AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/cb8df82f-2ed2-45fa-9ff7-b2a72bccace6n%40googlegroups.com.
