*Hello Google Ads API Support,*
I am encountering a persistent issue while trying to access a client
customer account via the Google Ads API. Below are the details of the error
and the steps I’ve taken to resolve it, but the issue remains unresolved.
*Error Details:*
```
Error: (<_InactiveRpcError of RPC that terminated with:
status = StatusCode.PERMISSION_DENIED
details = "The caller does not have permission"
debug_error_string = "UNKNOWN:Error received from peer
ipv4:142.250.187.234:443
{created_time:"2024-08-20T00:10:36.47873777+00:00", grpc_status:7,
grpc_message:"The caller does not have permission"}"
>, <_InactiveRpcError of RPC that terminated with:
status = StatusCode.PERMISSION_DENIED
details = "The caller does not have permission"
debug_error_string = "UNKNOWN:Error received from peer
ipv4:142.250.187.234:443
{created_time:"2024-08-20T00:10:36.47873777+00:00", grpc_status:7,
grpc_message:"The caller does not have permission"}"
>, errors {
error_code {
authorization_error: USER_PERMISSION_DENIED
}
message: "User doesn\'t have permission to access customer.
Note: If you\'re accessing a client customer, the manager\'s customer id
must be
set in the \'login-customer-id\' header. See
https://developers.google.com/google-ads/api/docs/concepts/call-structure#cid";
}
request_id: "kGR3SnwhTZWDx0f1SS54iA"
, 'kGR3SnwhTZWDx0f1SS54iA')
```
*Actions Taken:*
1. Set the `login-customer-id` header to the MCC (manager) account's
customer ID when trying to access the client account.
2. Ensured that the user account associated with the API request has the
necessary permissions to access both the manager and client accounts.
3. Verified the OAuth token has the correct scope (`
https://www.googleapis.com/auth/adwords`).
4. Double-checked the **client customer ID** I am using in the request.
5. Verified that the client account is properly linked to the MCC account
in the Google Ads interface.
*Request Configuration:*
- *Manager (MCC) Customer ID:* `<insert MCC Customer ID>`
- *Client Customer ID:* `<insert Client Customer ID>`
- *OAuth Scope:* `https://www.googleapis.com/auth/adwords`
- *API Request Type:* `<insert the API endpoint or query used>`
Despite following all of the steps mentioned in the API documentation, I
continue to receive the *PERMISSION_DENIED* error. I would greatly
appreciate further assistance in troubleshooting this issue.
Could you please review the error or provide any additional guidance on
what might be going wrong? Is there any specific permission setting or API
configuration I am missing?
Thank you for your help!
Best regards
--
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