Hello,

Approximately three weeks ago, I applied to upgrade my Google Ads Manager 
account token from test access to basic. Since then, I have not received 
any updates. A week after applying, I submitted a follow-up query, and a 
week ago, I received an investigation email.

Could someone assist me with this situation? My team is unable to proceed 
with our project until this approval is finalized. Is there any way I can 
get a status update on this process? I've checked my email (including the 
spam folder) and confirmed that it's the same one listed in the API contact 
information, but I have not received any updates from support or the 
application itself.

Additionally, I noticed there is no phone support available.

Thank you in advance for your help.

Best regards,
AM

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