Hello Team, I am wondering if you could please assist with escalating my issue. I have found it very difficult to contact anyone who can assist here.
My company submitted the application for Standard API Access back in January. We received a response from the team after a few weeks that our application was approved. There was no mention of being approved for a level of access lower than what was requested. Fast forward, we are finally ready to release our tool to external users. As we start onboarding more users, we notice that we are receiving 429 rate limit errors because our API token only has Basic Access. I have confirmed that we submitted the Standard Access application so it appears to me that Google Compliance Team assigned the Basic access in error after receiving the message from them that our application was approved. Admittedly, we probably should have seen this mistake earlier but it's not clearly visible in the Google Console Project what the access level is, only in the MCC account which we do not access regularly (if ever). Is there anyone in here that can help escalate to the compliance team? I have tried the LSA chat support who could not help. I have two support cases open for 48 hours and no response, I am unclear what the SLA for support issues is but this seems quite long. I cannot wait another several weeks for our application to be reviewed again, we are already in production and this is having a huge affect on our ability to onboard new users. The demand we have received for our tool far outpaces the 15k rate limit. MCC manager id: 670-558-6068 case number from January: *5-8215000035588* current pending case numbers: 9-6579000036963, 0-1142000036935 Any assistance is appreciated, thank you! -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "Google Ads API and AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/cb57d242-b2ee-47c4-9f8d-7786335c4a8an%40googlegroups.com.
