Hello everyone,
We are trying to upload Google Ads conversions from our custom application
to the Google Ads account of one of our customers, but we are facing some
issues.
It seems that when we try to use the GoogleAds Python Library to submit a
conversion the API responds with an authentication error:
*partial_failure_error { code: 3 message: "The click from the imported
event is associated with a different Google Ads account. Make sure you\'re
importing to the correct account..." ...}*
It might seem that the customer_id we used in our request would not be the
correct one, so we used the SearchGoogleAds service to identify to which
account and campaign the Google Click ID belongs to, but from the response
it seems that it belongs to a campaign from the same customer_id that we
are using.
This is the code we used for that:
*ga_service = client.get_service("GoogleAdsService")search_request =
client.get_type("SearchGoogleAdsStreamRequest")search_request.customer_id =
customer_idquery = f"SELECT campaign.id, campaign.name, campaign.status,
click_view.gclid, click_view.campaign_location_target FROM click_view where
click_view.gclid = 'XXXX' AND segments.date =
'2024-08-05'"search_request.query = querystream =
ga_service.search_stream(search_request)for batch in stream:
print(batch)*
To complicate things further, our customer told us that they have a manager
account for that base account we were using, so we might have to use the
manager account for submitting the conversion instead, but when we use it
we get a different error, in this case a GoogleAdsException with the
following error:
* error_code { authorization_error: USER_PERMISSION_DENIED } message:
"User doesn\'t have permission to access customer. Note: If you\'re
accessing a client customer, the manager\'s customer id must be set in the
\'login-customer-id\' header. See
https://developers.google.com/google-ads/api/docs/concepts/call-structure#cid"}*
Following the advice of the error message we tried to include the manager
account customer_id as a header in the upload request:
*conversion_action_id = 'XXXXX'click_conversion =
client.get_type("ClickConversion")conversion_action_service =
client.get_service("ConversionActionService")click_conversion.conversion_action
= conversion_action_service.conversion_action_path( client_id,
conversion_action_id)click_conversion.gclid =
'YYYYY'click_conversion.conversion_value =
0click_conversion.conversion_date_time = ('2024-08-07
14:11:00+03:00')client.login_customer_id = 'ZZZZZ' # manager account
idconversion_upload_service =
client.get_service("ConversionUploadService")request =
client.get_type("UploadClickConversionsRequest")request.customer_id =
'WWWWW' # base account idrequest.conversions =
[click_conversion]request.partial_failure =
Trueconversion_upload_service.upload_click_conversions(request=request)*
But that does not seem to have any effect as we get the same error:
* error_code { authorization_error: USER_PERMISSION_DENIED } message:
"User doesn\'t have permission to access customer. Note: If you\'re
accessing a client customer, the manager\'s customer id must be set in the
\'login-customer-id\' header. See
https://developers.google.com/google-ads/api/docs/concepts/call-structure#cid"}*
Any ideas of what we might be doing wrong?
- Is this the correct way to set-up the header from the Google Ads
Python Library?
- Is the query we used to find out to which campaign and account the
collected click id belongs to correct?
In case it helps, we found a similar issue
<https://groups.google.com/g/adwords-api/c/Mg2vNCVeHz4/m/QxgMn2g-AgAJ> in
the forum, but using the query they suggest we confirmed that the base
account we are using has as manager account the other customer_id our
customer provided us with:
*results {*
* customer {*
* resource_name: "customers/XXXXX"*
* conversion_tracking_setting {*
* conversion_tracking_id: YYYYYY*
* cross_account_conversion_tracking_id: ZZZZZZZ*
* conversion_tracking_status:
CONVERSION_TRACKING_MANAGED_BY_ANOTHER_MANAGER*
* google_ads_conversion_customer: "customers/WWWWWW"*
* }*
* }*
*}*
*field_mask {*
* paths: "customer.conversion_tracking_setting.conversion_tracking_id"*
* paths: "customer.conversion_tracking_setting.conversion_tracking_status"*
* paths:
"customer.conversion_tracking_setting.cross_account_conversion_tracking_id"*
* paths:
"customer.conversion_tracking_setting.google_ads_conversion_customer"*
*}*
*request_id: "xxxxx"*
*query_resource_consumption: 94*
--
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