Does anyone know how to fix this Error?
On Friday, September 22, 2023 at 10:58:29 AM UTC-4 Michelle Cruz wrote: > Hi, > > Our Google Ads Account is not canceled, we still have access to our Google > Ads Account but we are unable to pull data from the Google API. Each time > we try we receive the following Error message: "authorization_error: The > customer account can't be accessed because it is not yet enabled or has > been deactivated." > > In addition the client has given the following request ID: > Request IDs that failed: > Request with ID 'vf6PgIoOkaxge6DgxXFy1Q' has failed. > Request with ID 'I4mltEYFYgT8k7270hx6zA' has failed. > Request with ID 'TLCiuECJFRRWdlRtPvptzg' has failed. > > Please let me know if I can supply you with any additional information. > The Google Ads CID is 897-622-4664. > > Regards, > Michelle Cruz > On Friday, September 22, 2023 at 7:02:29 AM UTC-4 Google Ads API Forum > Advisor wrote: > >> Hi, >> >> Thank you for reaching out to the Google Ads API support team. >> >> By reviewing your concern, I understand that you are getting ' >> CUSTOMER_NOT_ENABLED >> <https://developers.google.com/google-ads/api/reference/rpc/v12/AuthorizationErrorEnum.AuthorizationError#:~:text=Signup%20not%20complete.-,CUSTOMER_NOT_ENABLED,-The%20customer%20account>' >> >> error which means that the customer account cannot be accessed because it >> is not in an enabled state. I would like to inform you that this is an >> authorization error usually occurs when the customer account hadn't >> finished signup or had been deactivated. I would recommend you to sign in >> to the Google Ads UI and ensure that you've completed the signup process >> for this account. For deactivated accounts, see Reactivate a cancelled >> Google Ads account >> <https://support.google.com/google-ads/answer/2375392#zippy=%2Cwhat-will-happen-to-my-ads-when-i-reactivate-my-account%2Cwhat-if-i-never-requested-to-cancel-my-account%2Cwhat-if-i-also-deleted-my-google-account%2Cwhat-if-i-dont-see-an-option-to-reactivate> >> . >> >> Hope this helps. If you have any more queries, please feel free to get >> back to us. >> >> This message is in relation to case "ref:_00D1U1174p._5004Q2p0KIW:ref" >> >> Thanks, >> >> [image: Google Logo] Google Ads API Team >> >> >> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "Google Ads API and AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/a0334037-fffa-424c-ad9e-0525ade52790n%40googlegroups.com.
