We've sent you the info you requested. Can you please let us know at your earliest convenience as this is affecting our production system.
Oliver On Wednesday, July 26, 2023 at 8:12:40 AM UTC+1 Oliver wrote: > The issue is NOT temporary. We already have a retry mechanism and even > after 3 retries (minutes apart) the same operation is failing. It failed > thousands of times over the last few hours. Please investigate at your end > as this is the first time anything like this ever happened in our 10 years > of using the API. > > On Wednesday, July 26, 2023 at 7:49:37 AM UTC+1 Google Ads API Forum > Advisor wrote: > >> Hi Oliver, >> >> Thank you for reaching out to Google Ads API Forum. >> >> I can see that you are encountering *INTERNAL_ERROR*. This error occurs >> when something unexpected happened while processing the request. The common >> cause could be the API isn't functioning correctly. However, this is >> *transient >> in nature *and the API request will work again when retrying it after 30 >> seconds or some time. That said, can you retry your API request and let us >> know if the error persists? You may also retry any requests that failed >> with this error, using an exponential backoff schedule for the retries. >> >> If the error persists after trying the suggested solution, then you may >> provide to us the complete API logs (*request* and *response* with >> *request-id *and *request header)* generated when you encountered the >> said error. You can provide it via the Reply privately to author option. If >> this option is not available, then send it instead on this email address >> googleadsa...@google.com <https://groups.google.com/>. >> >> Reference links included in this email: >> >> - INTERNAL_ERROR: >> >> *https://developers.google.com/google-ads/api/docs/best-practices/common-errors?hl=en#internalerror* >> >> >> <https://developers.google.com/google-ads/api/docs/best-practices/common-errors?hl=en#internalerror> >> >> - request: >> >> *https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#request* >> >> >> <https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#request> >> >> - response: >> >> *https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#response* >> >> >> <https://developers.google.com/google-ads/api/docs/concepts/field-service?hl=en#response> >> >> - request-id: >> >> *https://developers.google.com/google-ads/api/docs/concepts/call-structure?hl=en#request-id* >> >> >> <https://developers.google.com/google-ads/api/docs/concepts/call-structure?hl=en#request-id> >> >> - request header - >> >> *https://developers.google.com/google-ads/api/docs/concepts/call-structure#request_headers* >> >> >> <https://developers.google.com/google-ads/api/docs/concepts/call-structure#request_headers> >> >> >> >> This message is in relation to case "ref:_00D1U1174p._5004Q2nSfro:ref" >> >> Thanks, >> >> [image: Google Logo] Google Ads API Team >> >> >> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "Google Ads API and AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/62df16d8-2499-4911-a1ae-6770300b1efdn%40googlegroups.com.
