Hi! We are facing the same issue with no response from Google at all. It's been over 1 week since we've applied for the Google Ads Token Basic Access. I've opened several support tickets with Google and called their support with no luck on any updates at all.
Our team can't work on our product until this gets approved. Is there any way I can get a status update on this process? I have not received any email updates from support or the application itself. I've also double checked our email and confirmed that it is the same one listed in API contact email. I've checked spam too with no luck. When I call the contact phone number, support transfers me to a number that is never available - i've called over 5 times these past few days. It is very urgent that we get a response from Google ASAP. Please let me know. Thank you! On Tuesday, April 11, 2023 at 7:26:51 AM UTC-7 Google Ads API Forum Advisor wrote: > Hi Kai, > > I'm from the Google Ads API team. > > Kindly note that our team can only provide support for technical concerns > related to Google Ads API ( > https://developers.google.com/google-ads/api/docs/start). With regard to > your concern, please make sure to check the inbox and spam folders of the > email address set in the *API contact email *field in the Google Ads UI's > API center since that is used as the point of contact for the API > Compliance team. > > If you're still unable to find any emails, kindly provide your CID so we > can share it with our wider team. Also, if there are any cases2 IDs > generated on your end, kindly provide it to us as well. For reference, a > cases2 ID has a format of #-#############. You may share these to us via > *Reply > privately to author* option. > > Regards, > [image: Google Logo] Google Ads API Team > > ref:_00D1U1174p._5004Q2kU8OV:ref > -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "Google Ads API and AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/390118e0-0e2c-4c2c-9917-7ac08cc49765n%40googlegroups.com.
