Hello,

We've been experiencing this issue with 2 new accounts that we are trying 
to access.
The error is exactly the same as the original question and I was wondering 
how did you manage to solve this issue.

Thanks for your help,

D.
A quarta-feira, 13 de abril de 2022 à(s) 21:22:46 UTC+1, 
francis....@gmail.com escreveu:

> Hi Ernie,
>
> I was wondering if you got my private response with the logs you requested?
>
> Francis
>
> Le dimanche 3 avril 2022 à 23:11:24 UTC-4, adsapi a écrit :
>
>> Hi Francis,
>>
>> Thank you for the reply. I am also a member of the Google Ads API team 
>> and let me provide support to your concern.
>>
>> To further investigate the error, could you provide complete request 
>> <https://developers.google.com/google-ads/api/docs/concepts/field-service#request>
>>  and response 
>> <https://developers.google.com/google-ads/api/docs/concepts/field-service#response>
>>  logs 
>> with request ID 
>> <https://developers.google.com/google-ads/api/docs/concepts/call-structure#request-id>
>>  and request header 
>> <https://developers.google.com/google-ads/api/docs/concepts/call-structure#request_headers>
>>  generated 
>> on your end? Please provide the information in the format that you can see 
>> in provided links. Also, it will be helpful if you can provide the email 
>> address / user account that you've used in the authentication.
>>
>> If you haven't enabled the logging of the API transactions for the 
>> specific client library that you are using, then please refer to this 
>> specific guide 
>> <https://developers.google.com/google-ads/api/docs/client-libs/dotnet/logging>
>> .
>>
>> You can provide it via *Reply privately to author* option. If this 
>> option is not available, then send it instead on this email address 
>> googleadsa...@google.com.
>>
>> Regards,
>> [image: Google Logo] 
>> Ernie John 
>> Google Ads API Team 
>>   
>>
>> ref:_00D1U1174p._5004Q2ZIVvS:ref
>>
>

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