Hi Aryeh,
We have been reaching out to support (ticket ID: 7-6745000032656). They
told us to reach out to you (see mail attached).
If you're both going to pin-point to each other, we'll never get out of
this.
Could you please clarify who can support us on this issue?
Thank you.
Kind regards,
On Wed, Aug 17, 2022 at 6:11 PM Google Ads API Forum Advisor
<adsapi@forumsupport.google> wrote:
> Hi Justine,
>
> Your query has reached Google Ads API support, however, I suggest you
> reach out to our product support team
> <https://support.google.com/google-ads/gethelp> for further assistance as
> we can only assist with Ads API
> <https://developers.google.com/google-ads/api/docs/start> integrations.
> Anything that is an issue in both the Ads product and the Ads API is
> addressed by product support. Anything that is only an issue in Ads API is
> addressed by us.
>
> Regards,
>
> [image: Google Logo]
> Aryeh
> Google Ads API Team
>
>
> ref:_00D1U1174p._5004Q2dLe34:ref
>
--
Justine Cremer • Senior eBusiness Consultant
t +32 4 77 91 44 24 <+32477914424> a Botanic Tower, Brussels
<https://goo.gl/maps/WPcu8DiBLjYs15XLA>
[image: semetis-logo] <http://www.semetis.com/>
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Also find us on our blog:
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--- Begin Message ---
[image: Google Logo]
Hi Justine Cremer,
My name is Martijn and I take over the case from my colleague..
As I understand you have issues with following the steps from this article
<https://support.google.com/google-ads/answer/11956168#incorrect-formatting&zippy=%2Csetup-has-incorrect-data-formatting>in
order to solve your issue from Google Ads account 651-186-2552.
I have reviewed your situation but the issues you are dealing with are
unfortunately out of our scope. This is part of Google Ads API
You could interact with our community of developer experts by accessing this
link
<https://developers.google.com/google-ads/api/docs/conversions/enhance-conversions?hl=en>
and
then on the bottom of the page.
Hopefully it has been solved quickly. Best of luck!
Do you have any questions about this? You can respond to this email and I
will be happy to help you. For other topics, I would like to refer you to
our Help Center
<https://support.google.com/google-ads?hl=en#topic=10286612>.
If necessary, you can submit a new contact form from there.
Sincerely,
Martijn
*NB: If you need to reference this support ticket in the future, the ID
number is 7-6745000032656*
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