Hello Eric, Are you still seeing this behavior with any accounts today? If so, could you pass along either external client ids of the accounts, or requestIds associated with the SOAP faults you get back?
I'm told that the issue with the account in question from your original log should have been manually resolved, and it's possible that an automatic cleanup took care of the other accounts, but I want to double check that with you. Cheers, -Jeff Posnick, AdWords API Team On May 6, 5:20 pm, AdWords API Advisor <adwordsapiadvi...@google.com> wrote: > Hello Eric, > > It looks like the underlying issue is a kink in the MCC relationship > chain for the accounts used in that report. The appropriate folks are > looking into it now. Apologies for the inconvenience in the meantime. > > Cheers, > -Jeff Posnick, AdWords API Team > > On May 6, 1:17 pm, AdWords API Advisor <adwordsapiadvi...@google.com> > wrote: > > > Hello Eric, > > > I'm sorry that you're running into this issue. Based on the internal > > logs, it looks like the ReportService is confused and doesn't properly > > identify the account you're listing in DefinedReportJob.clientEmails > > as being accessible by the account you're giving in the email request > > header. This may be triggered because the account in the email request > > header is several levels above the client account in the MCC chain, > > but as far as I know, that should be allowed--and this was working up > > until now, as you say. > > > I've got enough information to open a bug with the Reports team, and > > I'll let you know what I hear back. > > > Cheers, > > -Jeff Posnick, AdWords API Team > > > On May 6, 12:52 pm, Eric <wetr...@gmail.com> wrote: > > > > This morning we have four accounts where we are getting a "An internal > > > error has occurred. Please retry your request." when performing a > > > validateReportJob. These have worked fine for the last month or so. > > > Interestingly these four accounts are in Latin America. The non-Latin > > > American accounts work just fine. Below is our request and the > > > response, with requestId. Can somebody at Google look into this? > > > > Thanks. > > > > -Eric > > > > <?xml version="1.0" encoding="UTF-8"?> > > > <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/ > > > envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema"; > > > xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> > > > <soapenv:Header> > > > <ns1:useragent xmlns:ns1="https://adwords.google.com/api/adwords/ > > > v13" soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next"; > > > soapenv:mustUnderstand="0">XXX</ns1:useragent> > > > <ns2:email xmlns:ns2="https://adwords.google.com/api/adwords/v13"; > > > soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next"; > > > soapenv:mustUnderstand="0">XXX</ns2:email> > > > <ns3:password xmlns:ns3="https://adwords.google.com/api/adwords/ > > > v13" soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next"; > > > soapenv:mustUnderstand="0">XXX</ns3:password> > > > <ns4:developerToken xmlns:ns4="https://adwords.google.com/api/ > > > adwords/v13" soapenv:actor="http://schemas.xmlsoap.org/soap/actor/ > > > next" soapenv:mustUnderstand="0">XXX</ns4:developerToken> > > > <ns5:applicationToken xmlns:ns5="https://adwords.google.com/api/ > > > adwords/v13" soapenv:actor="http://schemas.xmlsoap.org/soap/actor/ > > > next" soapenv:mustUnderstand="0">XXX</ns5:applicationToken> > > > </soapenv:Header> > > > <soapenv:Body> > > > <validateReportJob xmlns="https://adwords.google.com/api/adwords/ > > > v13"> > > > <job xmlns:ns6="https://adwords.google.com/api/adwords/v13"; > > > xsi:type="ns6:DefinedReportJob"> > > > <ns6:clientEmails xsi:type="xsd:string">XXX</ns6:clientEmails> > > > <ns6:crossClient xsi:type="xsd:boolean">true</ns6:crossClient> > > > <ns6:endDay xsi:type="xsd:date">2009-05-05</ns6:endDay> > > > <ns6:name xsi:type="xsd:string">XXX</ns6:name> > > > <ns6:startDay xsi:type="xsd:date">2009-05-05</ns6:startDay> > > > <ns6:aggregationTypes xsi:type="xsd:string">Summary</ > > > ns6:aggregationTypes> > > > <ns6:selectedColumns xsi:type="xsd:string">CampaignId</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">CampaignStatus</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">Campaign</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">AdWordsType</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">DailyBudget</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">AdGroupId</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">AdGroupStatus</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">AdGroup</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">MaxContentCPC</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">CreativeId</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">AdStatus</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">CreativeType</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">CreativeDestUrl</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">DescriptionLine1</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">DescriptionLine2</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">DescriptionLine3</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">VisibleUrl</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">BusinessName</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">PhoneNo</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">ImageAdName</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">ImageHostingKey</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">BusinessAddress</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">Preview</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">KeywordId</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">KeywordStatus</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">KeywordTypeDisplay</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">Keyword</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns > > > xsi:type="xsd:string">KeywordDestUrlDisplay</ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">MaximumCPC</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">MaximumCPM</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">FirstPageCpc</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">QualityScore</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">BottomPosition</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">TopPosition</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">Impressions</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">DestinationURL</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">Clicks</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">Cost</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">AveragePosition</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">CPC</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">CPM</ > > > ns6:selectedColumns> > > > <ns6:selectedColumns xsi:type="xsd:string">CTR</ > > > ns6:selectedColumns> > > > <ns6:selectedReportType xsi:type="xsd:string">Creative</ > > > ns6:selectedReportType> > > > </job> > > > </validateReportJob> > > > </soapenv:Body> > > > </soapenv:Envelope> > > > > <?xml version="1.0"?> > > > <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/ > > > envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema"; > > > xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> > > > <soapenv:Header> > > > <responseTime xmlns="https://adwords.google.com/api/adwords/v13"; > > > soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next"; > > > soapenv:mustUnderstand="0">1748</responseTime> > > > <operations xmlns="https://adwords.google.com/api/adwords/v13"; > > > soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next"; > > > soapenv:mustUnderstand="0">0</operations> > > > <units xmlns="https://adwords.google.com/api/adwords/v13"; > > > soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next"; > > > soapenv:mustUnderstand="0">0</units> > > > <requestId xmlns="https://adwords.google.com/api/adwords/v13"; > > > soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next"; > > > soapenv:mustUnderstand="0">ab7285c36522b5742e26476ced6d0e8c</ > > > requestId> > > > </soapenv:Header> > > > <soapenv:Body> > > > <soapenv:Fault> > > > <faultcode>soapenv:Server.generalException</faultcode> > > > <faultstring>An internal error has occurred. Please retry your > > > request.</faultstring> > > > <detail> > > > <ns1:fault xmlns:ns1="https://adwords.google.com/api/adwords/ > > > v13"> > > > <ns1:code>0</ns1:code> > > > <ns1:message>An internal error has occurred. Please retry > > > your request.</ns1:message> > > > </ns1:fault> > > > </detail> > > > </soapenv:Fault> > > > </soapenv:Body> > > > </soapenv:Envelope> > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to adwords-api@googlegroups.com To unsubscribe from this group, send email to adwords-api+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en -~----------~----~----~----~------~----~------~--~---
