Fred, I would agree with Shawn. I have worked with DPA, and other EMC products, and also with IBM products for many years. EMC often makes good products, but assumes that you don't need good documentation. They will have all the manual titles you could ask for; Quick Start Guide, Administrators Guide, Programmers Reference, etc. but the manuals will have nothing but superficial overviews in them. Nothing like what you would find in the equivalent manuals for an IBM product. The IBM Manuals may take a long time to find your way through, but at least your odds are much better of finding what you are looking for.
On the other hand, EMC support will give you extra help when you ask for it. IBM Support is usually mainly about defect support. They aren't there to help you configure the product; if it is working as designed then you are on your own. EMC support, however, has often answered how-to questions about configuration issues. So perhaps they are trying to make up for the lack of good manuals. Best Regards, John D. Schneider The Computer Coaching Community, LLC Office: (314) 635-5424 / Toll Free: (866) 796-9226 Cell: (314) 750-8721 -------- Original Message -------- Subject: Re: [ADSM-L] Anyone using DPA? From: Shawn Drew <shawn.d...@americas.bnpparibas.com> Date: Mon, May 10, 2010 3:49 pm To: ADSM-L@VM.MARIST.EDU We are using EBA/DPA We had a custom report running on EBA that didn't work on DPA, so we are trying to get that worked out before we upgrade. (DPA is being run in a test environment) We've tested Aptare and Servergraph as well, and EMC's product fits our particular environment better than the others. The main thing we do that the others have trouble with is that we have multiple nodes per server and the others didn't handle this in the way that I wanted it. They just handle them differently, not better or worse. You should evaluate this for yourself. My main problem with DPA is that there doesn't seem to be any advanced documentation or training if you wanted to do anything above basic reporting customization. The Professional Services is the only way to do any advanced customization. You could muddle around and figure out quite a bit by yourself, but I wish there was some good documentation. If you do purchase this, make sure and include a few days of PS and have a list of the custom reports you want. Regards, Shawn ________________________________________________ Shawn Drew Internet f...@uchicago.edu Sent by: ADSM-L@VM.MARIST.EDU 05/10/2010 04:15 PM Please respond to ADSM-L@VM.MARIST.EDU To ADSM-L cc Subject [ADSM-L] Anyone using DPA? I know this has been asked before (and not answered), but is there anyone out there using DPA from EMC? Has anyone given it a close look? Fred Johanson TSM Administrator University of Chicago 773-702-8464 This message and any attachments (the "message") is intended solely for the addressees and is confidential. If you receive this message in error, please delete it and immediately notify the sender. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited except formal approval. The internet can not guarantee the integrity of this message. BNP PARIBAS (and its subsidiaries) shall (will) not therefore be liable for the message if modified. Please note that certain functions and services for BNP Paribas may be performed by BNP Paribas RCC, Inc.
