Hi Richard, We found the problem. We upgrade the BA client to 5.2.4.7 then did the restore work fine accept the customer hasn't backup all data so we found some other issues. :(
Thanks Christian -----Ursprungligt meddelande----- Från: ADSM: Dist Stor Manager [mailto:[EMAIL PROTECTED] För Richard Sims Skickat: den 16 mars 2006 13:50 Till: ADSM-L@VM.MARIST.EDU Ämne: Re: Exception_access_violation On Mar 16, 2006, at 7:31 AM, Christian Svensson wrote: > Hi Everyone, > > I got funny problem. > > I using ITSM BA Client version 5.2.3.12 ... > > But if I try to restore C:\Lotus then does my DSM.EXE just quit > without any comments. > > But if I try to restore any files under C:\WinNT\ then does my > DSM.EXE crash and send out a dump. The only thing I can get out is > Exception_access_violation but I can't find anything in the email > archive about this issue that is relevant for me. > > So please does anyone got any ideas why this is happend? The fourth numerical position in your version number ("12", in this case) suggests that you are using a provisional patch level of the software rather than a fully tested maintenance level. Unless you are using a patch level per TSM Support instructions, I would suggest going to a proper maintenance level instead. Beyond that, all the usual things: Check permissions for actually being able to perform the operation, look for error log indications of issues, check your Windows Event Log, etc. Richard Sims
