I am talking about the TSM client software, not the machine on which it is running. In order for the software to crash, it must have been performing some kind of operation, i.e. starting up (say, after a reboot or NET START command), shutting down (in preparation for a reboot, or NET STOP command), running a scheduled operation (like backup), etc.
In cases such as these, it is helpful to know all the circumstances surrounding the crash. I suspect the scheduler service may have been starting up (like after a reboot or NET START command), in which case it could be related to APAR IC35271. I recommend moving to the latest patch level, 5.1.5.15, available at: ftp://ftp.software.ibm.com/storage/tivoli-storage-management/patches/client/v5r1/Windows/WinNT/v515 Regards, Andy Friday, March 28, 2003 08:24 To: [EMAIL PROTECTED] cc: From: "Amini, Mehdi" <[EMAIL PROTECTED]> Subject: Re: Dr Watson I did mean the Client...The client is a DNS server that is not yet in production...The only thing that I can see it doing at that time is Virus Scan. Thanks Mehdi Amini LAN/WAN Engineer ValueOptions 12369 Sunrise Valley Drive Suite C Reston, VA 20191 Phone: 703-390-6855 Fax: 703-390-2581 -----Original Message----- From: Andrew Raibeck [mailto:[EMAIL PROTECTED] Sent: Friday, March 28, 2003 10:17 AM To: [EMAIL PROTECTED] Subject: Re: Dr Watson I wasn't asking about the server, I was asking about the client scheduler service -- the thing that crashed. It must have been doing something at the time it crashed... :-) Regards, Andy Friday, March 28, 2003 08:07 To: [EMAIL PROTECTED] cc: From: "Amini, Mehdi" <[EMAIL PROTECTED]> Subject: Re: Dr Watson Here is the log. There were no specific activity on the server. Thanks Mehdi Amini LAN/WAN Engineer ValueOptions 12369 Sunrise Valley Drive Suite C Reston, VA 20191 Phone: 703-390-6855 Fax: 703-390-2581 -----Original Message----- From: Andrew Raibeck [mailto:[EMAIL PROTECTED] Sent: Friday, March 28, 2003 9:32 AM To: [EMAIL PROTECTED] Subject: Re: Dr Watson Do you have a Dr. Watson log (drwtsn32.log) that has a record of this crash? If so, can you post it? (It may be large, so zip it up.) If you are not sure whether you have the log, run the following from an OS prompt: drwtsn32.exe This will bring up the Dr. Watson configuration dialog. The "Log File Path" will show you where to look for drwtsn32.log. If the log file does not exist, then you should configure Dr. Watson as your default debugger, so if you get another crash, the log file will be generated. Here is how to do this: a) Configure Dr. Watson: Run drwtsn32.exe. In the configuration dialog, make sure the following items are checked: - Dump Symbol Table - Dump all Thread Contexts - Append To Existing Log File - Visual Notification Also make sure that "Number of Instructions" is set to at least 20. After verifying these settings, click "OK". b) Configure Dr. Watson as the default debugger. To do this, run the following from an OS prompt: drwtsn32 -i In addition, what specifically was TSM doing at the time the crash occurred? Check dsmsched.log and dsmerror.log to see what messages were issued just before the crash. Regards, Andy Andy Raibeck IBM Software Group Tivoli Storage Manager Client Development Internal Notes e-mail: Andrew Raibeck/Tucson/[EMAIL PROTECTED] Internet e-mail: [EMAIL PROTECTED] (change eye to i to reply) The only dumb question is the one that goes unasked. The command line is your friend. "Good enough" is the enemy of excellence. "Amini, Mehdi" <[EMAIL PROTECTED]> Sent by: "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]> 03/28/2003 05:58 Please respond to "ADSM: Dist Stor Manager" To: [EMAIL PROTECTED] cc: Subject: Dr Watson Running TSM 5.1.5.4 on WIN2K Server and schedule services dies with Dr. Watson Error Event Type: Information Event Source: DrWatson Event Category: None Event ID: 4097 Date: 3/27/2003 Time: 11:40:08 AM User: N/A Computer: WS2 Description: The application, , generated an application error The error occurred on 03/27/2003 @ 11:40:08.390 The exception generated was c0000005 at address 004A5CB5 (<nosymbols>) ********************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.If you have received this email in error please notify the sender by email, delete and destroy this message and its attachments. ********************************************************************** ********************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.If you have received this email in error please notify the sender by email, delete and destroy this message and its attachments. ********************************************************************** (See attached file: drwtsn32.zip) (Attachments removed) ********************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.If you have received this email in error please notify the sender by email, delete and destroy this message and its attachments. **********************************************************************
