Joni, I had left you a v-mail, thought you would like a quick response. We also run OS/390 r2.10, and have several TSM servers. When we were still on 4.1 code we had this happen frequently. IBM was never able to find a cause or solution. However, when we upgraded to 4.2 and now 5.1 the problem went away. The only thing we could do when this happens, was as Brian said, bounce the server.
Some of the symptoms you should see, processes will 'hang' also, they will show 'current file' as a size of 0 bytes, some sessions may also show this. The TSM server will continue to accept sessions and start new processes, it will not move any data however, and the sessions and processes will hang around until you stop/start the server. You will want to upgrade your code ASAP to avoid this. Sorry for no better answer, but this is the best we could ever come up with. Ryan Miller Principal Financial Group Tivoli Certified Consultant Tivoli Storage Manager v4.1 -----Original Message----- From: Brian L. Nick [mailto:[EMAIL PROTECTED] Sent: Friday, April 04, 2003 1:25 PM To: [EMAIL PROTECTED] Subject: Re: HELP!!! EMERGENCY!!! Joni, I had this happen on TSM 4.2.1.9 a long time ago, my only option was to bounce the TSM server. I did not have as many clients active only 10 or so. Sorry but that was my quickest fix at that time. No other way to free these sessions up that I know of. - Brian Brian L. Nick Systems Technician - Storage Solutions The Phoenix Companies Inc. 100 Bright Meadow Blvd Enfield CT. 06082-1900 E-MAIL: [EMAIL PROTECTED] PHONE: (860)403-2281 "Joni Moyer" <[EMAIL PROTECTED] To: [EMAIL PROTECTED] HMARK.COM> cc: Sent by: "ADSM: Subject: Re: HELP!!! EMERGENCY!!! Dist Stor Manager" <[EMAIL PROTECTED] ST.EDU> 04/04/03 02:22 PM Please respond to "ADSM: Dist Stor Manager" Disk pools aren't full. Tape drives are available. There are plenty of tapes. The db is 88% full. Recovery log is 7% utilized. I did have the following message, but it said the server would continue: ANR0390W A server database deadlock situation has been encountered: lock request for transaction 0:6.517663675 will be denied to resolve the deadlock. ANR9999D DFUTIL(734): Lock acquisition (isLock) failed for bitfile root 0. ANR2183W AFMOVE3551: Transaction 0:6.517663675 was aborted. Any suggestions!!! I really need help! Should I contact support? If I do it'll take 3 hours to get a response... Joni Moyer Systems Programmer [EMAIL PROTECTED] (717)975-8338 Kai Hintze <[EMAIL PROTECTED] To: [EMAIL PROTECTED] TSONS.COM> cc: Sent by: "ADSM: Subject: Re: HELP!!! EMERGENCY!!! Dist Stor Manager" <[EMAIL PROTECTED] .EDU> 04/04/2003 02:19 PM Please respond to "ADSM: Dist Stor Manager" How are your disk pools? Full or still have room? What is your tape status? Do you have other communications problems? (Slow printing, slow terminals, slow FTP...) > -----Original Message----- > From: Joni Moyer [mailto:[EMAIL PROTECTED] > Sent: Friday, 04 April 2003 12:13 PM > To: [EMAIL PROTECTED] > Subject: HELP!!! EMERGENCY!!! > > > ---------------------- Information from the mail header > ----------------------- > Sender: "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]> > Poster: Joni Moyer <[EMAIL PROTECTED]> > Subject: HELP!!! EMERGENCY!!! > -------------------------------------------------------------- > ----------------- > > I am running TSM 4.1.5 on OS/390 2.10 > > I am getting calls from clients about slow backups, > restores,etc. on TSM. > > I went out and looked and there are 100 sessions going for different > clients, but they aren't ending. Some are in the IDLEW status, but a > majority of them are in the run status. What should I look into? > > Thanks! > > Joni Moyer > Systems Programmer > [EMAIL PROTECTED] > (717)975-8338 >
