I am going to start posting the FAQ as a text attachment. I keep getting
funky reformatting of the text when I send it as an in-line text
message.

If there are a sufficient number of complaints/problems with this, I'll
try to figure out something else.

Remember: this is a plain-text message. No HTML, and no viruses. (Yes, I
use an up-to-date scanner, and my company's mail server uses a virus
filter as well.)

--
Mark Stapleton ([EMAIL PROTECTED]) 
This Frequently Asked Question list for the ADSM-L mailing list is posted on the first 
day of each month. It was created to cut down on the number of questions that are 
repeated regularly in the ADSM-L mailing list from vm.marist.edu. I would be grateful 
for any requests to include additional material. (Please send them directly to me, 
rather than to the list.)

updated 03/27/2003====================================================

* Questions marked with * are new or improved since the last posting.

QUESTIONS

01.   About the list itself
01-01.  How do I subscribe to ADSM-L?
01-02.  How do I unsubscribe to ADSM-L?
01-03.  Why don't I see the questions I post to ADSM-L?
01-04.  How can I see the questions I post to ADSM-L?
01-05.  Who decides what questions go on ADSM-L?
01-06.  Is there a digest or archive of ADSM-L?
01-07.  How do I get more information about ADSM-L?
01-08.  Does IBM/Tivoli participate in ADSM-L?

02.   Types of questions asked
02-01.  What subjects are covered in this list?
02-02.  What kinds of questions can be asked?
02-03.  What kinds of questions can I expect answers to?
02-04.  What levels of netiquette are expected?
02-05.  What's the first thing to do when I have a question about TSM?
02-06.  What's the second thing to do when I have a question about TSM?
02-07.  What's the third thing to do when I still have a question about TSM?
02-08.  What's the fourth thing to do when I STILL have a question about 
          TSM?
02-09.  What's the fifth thing to do when I *STILL* have a question about 
          TSM?
02-10.  What's the last thing to do when I *STILL* have a question about 
          TSM? 
02-11.  What are those "out of office" messages I keep seeing in the list?
02-12.  What's the single best thing I can do to improve the list?
02-13.  Why don't I get answers to my "I need comparisons between TSM and
          <brandX> backup software" questions?
02-14.  What kinds of things shouldn't I post on ADSM-L?
02-15.  Is there some sort of acronym list?
02-16.  Whatever happened to Richard Sims?

03.   Available TSM resources
03-01.  What FAQs are already out there?
03-02.  What other sources of help can I find?
03-03.  How do I get "official" TSM support?

04.   Frequently-asked questions on ADSM-L
04-01.  Is it called ADSM, or TSM, or ITSM? What's the deal here?
04-02.  What are backupsets? How can I use them?
04-03.  How does TSM do full/incremental/differential backups, just like
          my old backup software <fillintheblank> used to?
04-04.  How do I unsubscribe to ADSM-L?
04-05.  How do I do mailbox-level restores of Exchange using the Tivoli Data 
          Protection Agent for Exchange?
04-06.  How do I force TSM to do a full backup of a client?
04-07.  Where can I download the latest version of TSM/TDP?
04-08.  What's the very first thing I do after TSM is delivered to me?
04-09. *I'm getting message ANRXXXXX from the TSM server. What does it mean?
04-10. *I'm getting message ANSXXXXX from the TSM client. What does it mean?
04-11.  My large-scale restores are slow. How can I speed them up?
04-12.  How do I back up normally open files, like database files?
04-13.  What's all this about TSM and SQL select statements?
04-14.  My boss wants disaster recovery procedures. What's the best way 
          to do it?
04-15. *How do I get TSM to report problems to me?
04-16.  Why does version X of TSM have this bad bug in it?
04-17.  How come my copy pool tape reclamation runs so slowly?
04-18.  I keep getting these "server out of license compliance" messages. Why?
04-19.  My scheduled backups fail (or are incomplete), but my manual ones 
          work fine. Why?
04-20.  While backleveling my TSM client from 4.2.1 to 4.1.3, I get a
          "downlevel" message. Why?
04-21.  Why do I get an "ANR1440I All drives in use. Process being preempted 
          by higher priority operation" message when my storage pool backup
          fails?
04-22.  I've deleted all data from a tape volume, but it hasn't come back as
          a scratch tape. Why?
04-23.  What is this ANR9999D error message. I don't understand it.
04-24. *I'm upgrading my TSM server/client from version X.X to version Y.Y.
          Any pitfalls?
04-25.  How do I restore one client's data onto another client?
04-26.  Will my new tape library work with TSM?
04-27.  My Windows client backs up the same 3,000 files or so everyday. Why?
04-28.  I'm moving TSM to a new physical server. What's the best way
          to do that?
04-29.  How do I back up my NetWare NDS license files?
04-30.  What's all this fuss about "cleanup backupgroups"?
04-31.  I'm trying to include some files for backups, but it's not
          working. Why?
04-32.  Can I put TSM db and log volumes on raw devices?
04-33.  Why is my client backup {taking so long|running so
            slowly|sluggish}?
04-34. *I have a tape volume that Q CONTENT says is empty,
          but I can't delete the volume. Why?
04-35  *I'm upgrading my TSM server from version x.x.x.x to
          y.y.y.y. What's the best way to do it?

and from IBM, questions about the new web site. (Thanks for posting these, Andy!)

05-01.  I have a Tivoli ID and an IBM.com registered ID. Which one do I use 
            for problem submission?
05-02.  The top of every web page has a search bar in a blue field and 
            4 links in black. When these are used, I leave the Tivoli 
            content areas, why?
05-03   Does Tivoli have a Support home page and where is it?
05-04   How do I use the Search capabilities on IBM.com?
05-05   Where can I find Product Downloads?
05-06   Are FAQ's documented online?


ANSWERS

01-01.  How do I subscribe to ADSM-L?
Send an email to [EMAIL PROTECTED] with a blank subject line and a message consisting 
only of the line SUBSCRIBE ADSM-L.

01-02.  How do I unsubscribe to ADSM-L?
Send an email to [EMAIL PROTECTED] with a blank subject line and a message consisting 
only of the line UNSUBSCRIBE ADSM-L. Do NOT try to unsubscribe by sending email to 
[EMAIL PROTECTED] All that does is annoy the list members, and it doesn't get you 
unsubscribed.

01-03.  Why don't I see the questions I post to ADSM-L?
That's the normal behavior of ADSM-L.

01-04.  How can I see the questions I post to ADSM-L?
If you want to see your own questions, send an email to [EMAIL PROTECTED] with a blank 
subject line and a message that consists only of the line SET ADSM-L REPRO.

01-05.  Who decides what questions go on ADSM-L?
The list members. There appears to be no active moderation of the list. (No, that's 
not a license to abuse the list. Complaints from the list members do get listened to 
by the list administrator.)

01-06.  Is there a digest or archive of ADSM-L?
Indeed. There is an indexed version of the mailing list at http://adsm.org. 
(Interestingly enough, the adsm.org page has been given a real facelift lately. If you 
want to see the old adsm.org page format, go to http://search.adsm.org.)

01-07.  How do I get more information about ADSM-L?
Send an email to [EMAIL PROTECTED] with a blank subject line and a message consisting 
only of the line INFO. This will cause an email to be returned to you with a list of 
documents available about VM.MARIST.INFO and instructions on how to get them.

01-08.  Does IBM/Tivoli participate in or post to ADSM-L?
From Andy Raibeck, of the TSM client development group: "This list server is owned and 
operated by Marist College, and is not in any way affiliated with IBM. While some 
IBMers do participate on ADSM-L, they do so on an unofficial, voluntary basis, and 
thus are not *required* to answer your questions. If you require an answer from IBM, 
or if your situation is of an urgent nature, then you should (also) go through IBM's 
official support channels for assistance." 

02-01.  What subjects are covered in this list?
Officially, only questions concerning the installation, configuration, care, and 
feeding of ADSM/TSM/ITSM should appear. However, since backup and recovery systems 
cover a wide range of IT and business issues, there have been discussions about 
disaster recovery, tape and other storage systems, and other Tivoli products (such as 
Storage Network Management and Decision Support). Keep it centered around TSM, and no 
one fusses much.

02-02.  What kinds of questions can be asked?
You can ask pretty much any TSM-related question you care to. There's no guarantee 
you'll get an answer, though. Reposting an already-asked question (because of initial 
lack of response) will sometimes get you an answer, but often it'll get you nothing.

02-03.  What kinds of questions can I expect answers to?
As with any other mailing list, the questions that lend themselves to short, concise 
answers are the ones most likely to get answered. As an example, you're much more 
likely to get an answer to "Does my new tape library, model ZYX-666 made by Spelvin 
Corporation, work with TSM version 4.2?" than "I just got TSM. How do I use it?" Keep 
your questions focused and narrow in scope. See answers to questions 02-05, 02-06, and 
02-07.

02-04.  What levels of netiquette are expected?
The standard civility is expected. If you're unsure of netiquette rules, go to 
http://www.albion.com/netiquette/corerules.html and 
http://www.fau.edu/netiquette/net/index.html.

02-05.  What's the first thing to do when I have a question about TSM?
Read this FAQ, particular section 4.

02-06.  What's the second thing to do when I have a question about TSM?
The second thing to do is to go to Richard Sims' exhaustive TSM FAQ at 
http://people.bu.edu/rbs/ADSM.QuickFacts. More about online FAQs in answer 03-01.

02-07.  What's the third thing to do when I still have a question about TSM?
The third thing to do is to look for similar questions in the ADSM-L archives found at 
http://adsm.org. Chances are that your question has been asked before by someone else. 
Using the proper keywords to find relevant responses is a bit of an art, but it is a 
rich source of information. 

02-08   What's the fourth thing to do when I STILL have a question about 
          TSM?
[Thanks to Taz for this one.]
Check the Knowledge Base. If you haven't registered before, go to:
http://www-120.ibm.com/software/support/ecare/login?action=register
You can then log into the knowledge base at:
http://www-3.ibm.com/software/sysmgmt/products/support/IBMTivoliStorageManager.html

02-09.  What's the fifth thing to do when I STILL have a question about 
          TSM?
Research the Administrator's Guide, the Administrator's Reference, the client guides, 
or the relevant IBM Redbooks. Yeah, I know, it's not easy reading. Search the .PDF 
version of the relevant manual (see answer 03-02 for the download locations); the 
answer's probably in there somewhere.

(last one, I promise)
02-10.  What's the last thing to do when I *STILL* have a question about 
          TSM?
Post it to the list, and always include all key information. 
Such information should always include server level (found in the top banner of the 
login administrative web page), client level (from the Help-->About TSM splash screen 
in the client GUI), TSM server OS and OS level (include service pack/maintenance level 
data), an *exact* description of the problem, an extract of the server activity log, 
and the error messages verbatim. Please cut and paste text from messages; this makes 
typos much less likely. Confusion reigns when you commit a typo in your question; 
you'll get a flood of "you've misspelled your command" answers, which is probably not 
what you're looking for.

02-11.  What are those "out of office" messages I keep seeing in the list?
Some email clients have a clever little feature that can be set to tell those who send 
email to a recipient that the recipient will be out (and will thus not be immediately 
responsive). Unfortunately, some people don't know how to configure these clients not 
to send such messages to mailing lists. What is most annoying about these messages is 
that they can appear in multiple languages, which makes filtering them out a 
frustrating task.

02-12.  What's the single best thing everyone can do to improve the list?
Trim your replies! Trim back what you quote from the previous poster to the essential 
information only. Get rid of the greetings, the .sigs, and the chatty stuff. (This 
measure alone could cut half the length of a download.)

02-13.  Why don't I get answers to my "I need comparisons between TSM and
          <brandX> backup software" questions?
While there are occasional responses to these questions, they are ignored for the most 
part. The ADSM-L list concerns itself with TSM only. Most of the list members don't 
know <brandX> well enough to do good comparisons; a lot of us don't care. There is one 
clue, however, to what backup application to use: we see *lots* of sites/customers 
moving from <brandX> to TSM; we see very few of them moving in the other direction.

02-14.  What kinds of things shouldn't I post on ADSM-L?
a. Questions about subjects other than TSM or TSM-related issues. There are lots of 
mailing lists out there; start looking for the one you need at 
http://www.lsoft.com/catalist.html.
b. Advertisements. (Testimonials are okay as long as they're disinterested 
testimonials. IOW, if you are the chief architect for spammo.com, don't sing the 
praises of Spammo.) Let your product speak for itself.
c. "Send it to me, too!" responses. (There should be a special level of Hell for 
people who do this.) For pity's sake, if you want something from someone, email them 
directly. Those who post "me, too!"s to this list--and there were a bunch of you who 
did this in September 2002--the original poster even *asked* you to email him 
directly. Please review the answer 02-04 above.

02-15.  Is there some sort of acronym list?
        ADSM = Adstar Distributed Storage Manager
        DR   = disaster recovery
        ITSM = IBM/Tivoli Storage Manager
        TDP  = Tivoli Data Protection
        TSM  = Tivoli Storage Manager
        ITSMOR = IBM/Tivoli Storage Manager Operational Reporter

02-16.  Whatever happened to Richard Sims?
Richard is back! The gods of ADSM-L have smiled upon him again.

03-01.  What FAQs are already out there?
There are a few (including this one), but the brightest star in the firmament is 
Richard Sims' page at http://people.bu.edu/rbs/ADSM.QuickFacts. It is organized by 
keyword, it is *exhaustive*, and it is updated frequently.

03-02.  What other sources of help can I find?
There are several sources of valuable help for TSM problems. 
1) The ADSM-L mailing list is a good resource; however, like most mailing lists, you 
must separate the answers from those who know from the answers of those who don't. The 
best way to do that is to read it frequently; you'll soon learn who hits the nail with 
the hammer most often.
2) The same caution extends the ADSM-L online archive at http://search.adsm.org. This 
archive is indexed and searchable, although personal experience shows that the search 
function could use some work. 
3) Tivoli maintains extensive official documentation on all TSM products. You can find 
Tivoli documents, in PDF and HTML format, at 
http://publib.boulder.ibm.com/tividd/td/tdprodlist.html.
4) If it's a server command you're having problems with, run the command with the word 
"help" (without the quotes) in front of it (such as HELP UPDATE STGPOOL) at the 
administrative command-line. TSM will echo back a help file with syntax, flag 
definitions, examples, and similar command lists. Neat!
5) Tivoli technical support, although not as fast to respond as in past times, is 
still one of the best technical support lines in the market today. The telephone 
number is 800.848.6548. You will need your Tivoli customer number, which you should 
have gotten when you purchased TSM, and the name of the 'official' contact person 
designated when the order for TSM was placed; without both, they will not be able to 
help you.
6) Check the Knowledge Base. If you haven't registered before, go to:
http://www-120.ibm.com/software/support/ecare/login?action=register
You can then log into the knowledge base at:
http://www-3.ibm.com/software/sysmgmt/products/support/IBMTivoliStorageManager.html
7) IBM maintains a documentation system they call Redbooks. Redbooks are rather like 
O'Reilly Publishing's "missing manuals"; they contain information that doesn't make it 
into the standard software manuals. There is a lot of good TSM information in some of 
them. You can find redbooks in .PDF format at http://www.redbooks.ibm.com. WARNING: 
Redbook information is not "official" IBM documentation, and official support is not 
predicated upon them.

03-03.  How do I get "official" TSM support?
As I understand it, those who buy TSM receive support from Tivoli for one year from 
date of purchase. After that, support must be purchased. Contact your Tivoli reseller 
for details.

04-01.  Is it called ADSM, or TSM, or ITSM? What's the deal here?
The backup and restore software package we refer to today as Tivoli Storage Manager 
was owned by IBM and known as Adstar Distributed Storage Manager (ADSM). Later, Tivoli 
took ownership and changed the name to Tivoli Storage Manager. The current official 
name of the software is IBM/Tivoli Storage Manager (ITSM).

04-02.  What are backupsets? How can I use them?
Backupsets are created from the latest (active) version of each file on a client's 
system. These files are copied from data already stored in TSM storage (disk, tape, or 
other media) to a single "file". Thus it is not necessary to do an extra backup across 
your network to create a backupset. Backupsets cannot be browsed like backups and 
archives; you can, however, use wildcards to restore files. You can look at the 
contents of a backupset, provided you know the backupset's name, from Q 
BACKUPSETCONTENTS.

04-03.  How does TSM do full/incremental/differential backups, just like
          my old backup software <brandX> used to?
You're not using your old backup software anymore. 
TSM uses a backup/restore philosophy unlike any other backup software. Once the 
initial full backup of a client is finished, TSM then only backs up files that are new 
or have been modified. This sort of backup used to be called "incrementals forever", 
but is more accurately described as "progressive backups". There is not a way to 
perform differentials; you don't need them anymore, anyway.

04-04.  How do I unsubscribe to ADSM-L?
(This question is answered twice in this FAQ because it needs to be.) Send an email to 
[EMAIL PROTECTED] with a blank subject line and a message consisting only of the line 
UNSUBSCRIBE ADSM-L. Do NOT try to unsubscribe by sending email to [EMAIL PROTECTED] 
All that does is annoy the list members, and it doesn't get you off the list.

04-05.  How can I do mailbox-level restores of Exchange using the Tivoli Data 
          Protection Agent for Exchange?
You can't, directly. Here's the scoop. You run an application called exmerge (which 
comes with Exchange). Exmerge allows the Exchange administrator to create individual 
mailboxes from the Exchange information store. These individual .pst files can then be 
backed up (and restored) with a regular TSM backup client.
This system of backing up individual mailboxes requires two separate backups--one with 
the regular TSM client (for the .pst mailboxes) and one with TDP for Exchange (for the 
Exchange directory and information store). This could require twice as much data being 
moved to the TSM server.

04-06.  How do I force TSM to do a full backup of a client?
From the command line, run 
        dsmc selective <drive_letter>:\* -subdir=yes (Windows, for each drive)
        dsmc selective <volume_name>:\* -subdir=yes (NetWare, for each volume)
        dsmc selective /<filespace>/* -subdir=yes  (UNIX, for each filespace)
to backup the entire drive/volume/filespace. From the GUI, press the BACKUP button, 
select the desired data to backup, use the pulldown menu to change "Incremental 
(complete)" to "Always backup", and press the "Backup" button.

04-07.  Where can I download the latest version of TSM/TDP?
The latest full versions of TSM backup/archive clients are available from the ftp site 
ftp://service.boulder.ibm.com/storage/tivoli-storage-management/maintenance. You 
cannot download the (required) base level of TSM server code, but you *can* download 
the latest version of the server patches at the above ftp address. Similarly, you 
cannot download the (required) base code for Tivoli Data Protection software, but you 
can download patches for the base code at the above ftp address. Latest base code for 
the TSM server and TDP agent are available from your Tivoli reseller.
There is a mirror of the above address at ftp://ftp.rz.unikarlsruhe.de/ (for European 
users).

04-08.  What's the very first thing I should do when I start using TSM?
Read the Administrator's Guide and the QuickStart manual, cover to cover, and take 
notes. It's not exactly scintillating prose, but stay with it. You'll be much happier 
later; I'd bet a good beer there is not an application for which not reading the 
documentation can cause more problems.

04-09. *I'm getting message ANRXXXXX from the TSM server. What does it mean?
From the administrative command line, type
        help anrxxxxx
and read the message. You can also look up the message in the TSM Messages manual.

04-10. *I'm getting message ANSXXXXX from the TSM client. What does it mean?
From the client command line, type
        help
Navigate through the menus to find information about the message. You can also look up 
the message in the TSM Messages manual.

04-11.  My large-scale restores are slow. How can I speed them up?
1) Use collocated tape pools. (Just the primary pools, not the copy pools.)
2) Use a disk-based directory management class.
3) Upgrade to TSM server 5.1 to take advantage of multithreaded restores and MOVE 
NODEDATA.
4) Check your network settings to make sure that you're getting maximum bandwidth.
5) Run a restore session for each filespace, rather than one session for the entire 
node.
Number 4 above is more often than not a major culprit for this problem. Make sure that 
all NICs and switch ports use optimum settings. (For Cisco networks, hard-setting the 
speed (100 full duplex, 10 half duplex, etc.) will usually get you better throughput 
than "auto-negotiate". YMMV.)
Please note that numbers 1-3 are of no use once the need for a large-scale restore 
comes up. They are preventative measures that must have been in place for some time 
prior to the need to restore. See Rule #1 in answer 04-14.

04-12.  How can I back up files that are normally open, like database 
          files?
You can use the Tivoli Data Protection agents; TDP supports most major database 
formats. You can also use an open file agent, like St. Bernard's Open File Manager. 
You can use other applications, like BMC's SQL-BACKTRACK, that allows TSM to 
multithread most database file formats. You can temporary close the application (or 
instance) that uses the file, back up the resultant cold flat file, and then restart 
the application (or instance). Some database engines allow a "dump" of data to a flat 
file, which can then be backed up as a normal file. Each option has its advantages and 
disadvantages.

04-13.  What's all this about TSM and SQL select statements?
You can write SQL select statements to query and read data from the TSM database. (You 
cannot write to it with SQL.) There are some limitations (joins are only partially 
supported, for example). You can get started by running HELP SELECT from the 
administrative command line. You can do some pretty neat things with SQL statements; 
browse the mailing list for a plethora of examples, or look at the scripts.smp file in 
your server subdirectory.

04-14.  My boss wants disaster recovery procedures. What's the best way 
          to do it?
Answering this would take pages and pages, and much of it depends on your resources 
and your business needs. TSM is a fine tool to include in your disaster recovery 
planning, but setting it up properly for DR is a non-trivial task. If you don't have 
the time to do the proper research (or don't want to), contract or hire a professional 
who knows how. 
Rule #1 of disaster recovery: Practice it before you have to.
Rule #2 of disaster recovery (the 6P rule): Prior planning prevents pretty poor 
performance.

04-15. *How do I get TSM to generate daily reports for me?
With some effort. TSM has no native reporting tools included. You can use OS-level 
scripting (tough with Windows unless you use Perl), you can use third-party 
applications like Tivoli Decision Support, Servergraph, StorServer, Bocada, 
TSMManager, or you can use an SNMP-aware monitoring system. (The MIBs for TSM are in 
the file adsmserv.mib, found in the server subdirectory.)
UPDATE: There is a TSM reporting tool from Tivoli in beta testing right now. It's 
pretty spiffy, it can publish its reports in several formats (including popups!), and 
IT'S FREE! More details as they come.

04-16.  Why does version X of TSM have this bad bug in it?
Yes, there are bugs in TSM. It is a large, complex, evolving piece of software that 
has to work and play well with literally millions of different combinations of client 
hardware and software; the big surprise is that there are not *more* bugs in it. If 
you run across a bug (or a perceived bug), post it to the list, or scan the APAR list 
on www.ibm.com to see if it's already been reported. To get rid of the bug, upgrade 
TSM to a level where the bug has been fixed.

04-17.  Why does my copy pool tape reclamation runs so slowly?
If tape space reclamation tries to move files for which copies exist in a cached 
diskpool, the algorithm that TSM uses for file access will pull the file from the 
diskpool rather than the tapepool. This situation causes reclamation to run *very* 
*slowly*.
One workaround is to turn off caching for the diskpool. Another is to perform a 
periodic MOVE DATA from disk pool volumes to primary tape pool, to flush the cache.
Note: supposedly, the most up-to-date server patches alleviate this problem greatly. 
YMMV.

04-18.  I keep getting these "server out of license compliance" messages.
          Why?
You are using more of a particular type of client than your TSM server is licensed to 
handle. Run a QUERY LICENSE to get a list of what you're licensed for and what you're 
actually using. TSM runs on an honor system; it will continue to run even if you're 
out of compliance. Be a good doo-bee; purchase those extra licenses from Tivoli and 
look at the HELP REG LIC response from the administrative command line (or the 
Administrator's Reference).

04-19.  My scheduled backups fail (or are incomplete), but my manual ones 
          work fine. Why?
This almost always occurs in Windows servers, and it's always a Windows permissions 
problem. By default, the TSM scheduler runs as a service with System account 
privileges. By default all Windows files are read/writeable by System; however, there 
are a few Windows admins (and applications) out there who remove System privileges 
from files. (For what reasons, I cannot imagine.) When a manual backup is run, it uses 
the permissions of the account of the person who is logged on, not the System account. 
(You can't log on as System, as it's a non-interactive account.) The real solution is 
reset all files to have System read/write privileges. If that's not possible, you need 
to alter the scheduler service so as to use a logon ID with privileges that have 
access to all files that you want backed up. Remember that if that logon ID changes 
passwords, you're going to have to update the service properties to reflect the new 
password.

04-20.  While backleveling my TSM client from 4.2.1 to 4.1.3, I get a
          "downlevel" message and no backup. Why?
When a node backs up data to a TSM server, the level of TSM client being used is 
recorded as part of the node definition. When you backlevel the client (say, from 
4.2.1 to 4.1.3), TSM won't allow it to happen because it thinks you should be using a 
more recent version of the client, which may have features not available in the older 
version. The fix is to call TSM support and have them step you through the process to 
fix the node definition. This fix is potentially dangerous to the database, which is 
why it's not distributed on the mailing list (or described here).

04-21.  Why do I get an "ANR1440I All drives in use. Process being preempted 
          by higher priority operation" message when my tape operation stops 
          running?
TSM has an internal list of priorities it keeps for various administrative events and 
client operations. Restores are at the top of the priority list (obviously), client 
backups are at the bottom, and all the other fall in between. For details, look in the 
Administrator's Guide under "Preemption of Client or Server Operations".

04-22.  I've deleted all data from a tape volume, but it hasn't come back as
          a scratch tape. Why?
Check the DELAY PERIOD FOR VOLUME REUSE parameter for the storage pool the tape 
belonged to.

04-23.  What is this ANR9999D error message. I don't understand it.
ANR9999D is the catchall error that (usually) indicates a problem with low-level 
issues. See Richard Sim's entry on ANR9999D at 
http://people.bu.edu/rbs/ADSM.QuickFacts for more details.

04-24. *I'm upgrading my TSM server/client from version X.X to version Y.Y.
          Any known problems?
Read the Quickstart manual for the version you're upgrading to. (See subsection 3 
under answer 03-02 for the location.) Also, there should be readme files, either in 
the new base media or in the subdirectory where you downloaded the maintenance level 
or patch. There's a reason why the file is called "readme". The procedures, basically, 
is:
1) Do a fresh full db backup of the TSM server (in case you have to fall back).
2) Follow the procedures in the Quickstart manual and/or readme files.
Also, see the answer to 04-35 below.

04-25.  How do I restore one server's data onto another server?
On the target server, run
        dsmc -virtualnodename=<nodename_of_source_server>
You'll have to authenticate the source server's nodename and password. Now you can 
restore data onto the new server, provided that the OSs involved are the same. In 
other words, you can't restore data from a NetWare box to a Windows box.

04-26.  Will my new tape library <brandX> work with TSM?
http://www-3.ibm.com/software/sysmgmt/products/support/IBM_TSM_Supported_Devices_for_AIXHPSUNWIN.html
 shows all supported devices.  You can look for yours here. If it's not listed, it 
*could* work just fine; however, Tivoli will not support it.

04-27.  My Windows client backs up the same 3,000 files or so every day. 
          Why?
Your client is backing up its Windows system objects, most of which are the .exe and 
.dll files from the \winnt\system32 folder. Unless you exclude system objects, they're 
going to get backed up every time you back up the Windows box. Warning: if you exclude 
system objects, the Windows registry will not be saved.

04-28.  I'm moving TSM to a new physical server. What's the best way
          to do that?
There are several ways to do it. Here is one that many people get good results with:
1) Install TSM on the new box/get the library set up/etc.
2) Point all the clients at the IP address for the new server by use of the client 
option file.
3) Use the new server for backups, and the old server for restores only. (You'll have 
to change the IP address of the TSM server in the option file for any client that 
needs a restore done. Don't forget to change it back when you're done.)
4) Let the data on the old server expire away for a period of time. When the old data 
expires down to a point to where you can stand it, use EXPORT NODE on a 
server-to-server connection to move the data across to the new box.
Believe me, this is a lot easier than trying to export all of your old server's data 
to the new box all at once. A lot.

04-29.  How do I back up my NetWare NDS license files?
You can't, and you wouldn't want to anyway, because in the case of a restore you'd 
have to reinstall the app that placed the license file in NDS in the first place. You 
can exclude the license files by using
        EXCLUDE "NDS:*License ID*"
in your NetWare client's exclusion list; this allows you to avoid the annoying "can't 
back this file up" messages you'll get otherwise.

04-30.  What's all this fuss about "cleanup backupgroups"?
If you used TSM server versions 4.1.x or 4.2.1.x, you most likely encountered a bug in 
the server code that caused the system objects in your Windows clients' backups to not 
expire properly. An upgrade to 4.2.3.x or 5.1.5.x fixes the bug, but you have to run
        cleanup backupgroups
to rid yourself of unwanted versions of the system objects. This subject has been 
talked to death in the mailing list; go to http://search.adsm.org to review the 
details.

04-31.  I'm trying to include some files for backups, but it's not
          working. Why?
If you have an EXCLUDE.DIR line in your include/excluse list, it will override all 
INCLUDE lines, no matter what the line placement is.

04-32.  Can I put TSM db and log volumes on raw devices?
Yes. On AIX, there may be some performance enhancement, due to the fact that JFS won't 
log the changes.

04-33.  Why is my client backup {taking so long|running so
            slowly|sluggish}?
See "Backup taking too long" from http://people.bu.edu/rbs/ADSM.QuickFacts. [Thanks to 
Richard Sims for this one.

04-34. *I have a tape volume that Q CONTENT says is empty,
          but I can't delete the volume. Why?
You've got a discrepency between the TSM database and what is actually stored on the 
tape; the volume is most likely empty, but the database doesn't realize it. Run an 
AUDIT VOLUME <volume_name> fix=yes; that'll take care of it.

04-35  *I'm upgrading my TSM server from version x.x.x.x to
          y.y.y.y. What's the best way to do it?
After taking a substantial poll of postings from the last six months, it doesn't 
appear that there *is* any best way to do it. When you go from one major version to 
the next (i.e., from 4.2.2 to 5.1.0), you'd best have base media with you, since 
license file formats generally change from one set of base media to the next higher 
version. We have reports of success (and failure) for upgrades from one patchlevel to 
the next pathlevel, and from as far back as version 3.1.x to version 5.1.6.x. As 
always, read the documentation *first*. (See the answer to 04-24 above.)

05-01.  I have a Tivoli ID and an IBM.com registered ID. Which one do I use 
            for problem submission?
If your company has NOT been migrated to a Passport Advantage agreement, you can use 
your Tivoli ID to logon to ESR. To reach entitled data on IBM.com, you would continue 
to use your IBM.com ID. Once you are migrated to a Passport Advantage agreement and 
customer number, your IBM.com ID will work for both areas.

05-02.  The top of every web page has a search bar in a blue field and 
            4 links in black. When these are used, I leave the Tivoli 
            content areas, why?
The top blue field area, is used exclusively for searching the web page tags across 
the entire IBM web site.  The links in black are references for all IBM segments, not 
just software products. When using only the software support function, use only the 
links below the top 10% of the page or the black and blue fields.

05-03   Does Tivoli have a Support home page and where is it?
Yes, We have created a Support Home page, on IBM.com. It can be found at 
http://www-3.ibm.com/software/sysmgmt/products/support/. Many of the features 
available from Tivoli.com/support, are selectable in the left and right navigation 
areas. For example, the 'Library' link, replaces the Tivoli Information Center.

05-04   How do I use the Search capabilities on IBM.com?
For an overview of the Search system, you can reference the Search site tour at:  
http://www-3.ibm.com/software/support/viewlet/swsearch/sw_search1_viewlet_swf.html
Once a search has been run, a count of the records is found listed in the dark blue 
bar, just above the records found. To further isolate to the information needed, 
additional keywords, using the categories, or types of support features from the 
search results page, will reduce the list of records found. 

05-05   Where can I find Product Downloads?
On each product page under the self help section, a link will be found if downloads 
for that product exist.   Once this is selected, further isolation can be done using 
the search results page features. Downloads are also searchable from the IBM Software 
Support page, using the center column "Downloads" link under the Support Search bar. 
Once the results list for downloads is displayed, you can use isolation features that 
will limit hits to only a certain Operating System, or only to the application at a 
certain version / release level.

05-06   Are FAQ's documented online?
A: We have received a number of questions about 'How to find' or 'How to use' content 
or features on the new support location. To help provide a available reference for 
these questions, Tivoli is maintaining a Support Site FAQ page .  This link is 
http://www-3.ibm.com/software/sysmgmt/products/support/Support_Site_FAQ.html

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