Hi all-the-list Recently I have installed a 5.1.5.4 server on Win2K, and it runs very nice for me. In our test/demo environment, I've installed 5.1.6.2, but since it's a small test environment, I can't really tell if there are any real problems with it (like, I don't have SAN/NAS backup, only a few normal LAN Clients). Going to 5.1.6.1, fixed my System Object Filespace problem, which has been there since 5.1.0.x(i think).
Anyway - I have to agree with Jane, that IBM support (formerly also Tivoli support), are among the best supporters you can find. There is no doubt that no matter what issue I call in, I'll get an answer (sometimes not the answer I would like - but thats not their fault). They never fail to call back within a reasonable amount of time (if there's a contract - they always comply within time-limits). Having said that - I believe all customers have a right to complain about bugs in a product they've bought - How would the product evolve, if no-one complained/reported? For one, it's better to let steam off on this list, than directly to the support-person, or better yet, in the privacy of your own office. But it is also a matter of how one expresses things. There is a difference in saying: "Why don't you fucking fix, that damned, fucking problem !#)%!#&!! ?" and saying "Can you please fix this problem?" <-- It's about fixing a problem, and I'd say the last version will get you more help and a positive attitude, both from ADSM-list and IBM support-person. This is all my very own opinion, and perhaps 2 cents worth. Rgds. Geirr G. Halvorsen -----Original Message----- From: jane.bamberger [mailto:[EMAIL PROTECTED]] Sent: 18. februar 2003 20:04 To: [EMAIL PROTECTED] Subject: Re: 5.1.6.2 is out Hi, I upgraded approx 3-4 weeks ago from 4.2.x to 5.1.6.0. (AIX 433 server) I had intermittently the node table access crashes everyone else did. IBM thought that had been fixed, and worked very diligently with me to get core dumps, and information to discover the problem. They called me shortly after to say that 5.1.6.1 was out and would fix my problem. I installed it right away, and the problem was fixed. I have always been very happy with IBM support - and I have never been left without at least a work-around until a patch was available. Compared to other software companies I deal with - IBM is a dream! Jane Bamberger Bassett Healthcare -----Original Message----- From: Gill, Geoffrey L. [mailto:[EMAIL PROTECTED]] Sent: Tuesday, February 18, 2003 11:06 AM To: [EMAIL PROTECTED] Subject: 5.1.6.2 is out This morning I've seen email asking us to lay off IBM. Does anyone have any further experience with any level of 5.1.6 that can convince anyone it's stable? Is anyone on 5.1.5x satified with that delivery? Is anyone who is on 5.1.6.0 satisfied with the delivery? Is anyone on 5.1.6.1 satisfied with that delivery? Is anyone ready to move to 5.1.6.2? Geoff Gill TSM Administrator NT Systems Support Engineer SAIC E-Mail: <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED] Phone: (858) 826-4062 Pager: (877) 905-7154
