AIX and SP brings a live tech support person quickly. The few timesI called for TSM, it was always a long reply time.
>>> [EMAIL PROTECTED] 02/19/03 10:00AM >>> I was not going to post to this message, but I found it SO surprising that I could not let it go by. <snip> If yur hold time with IBM is more than 5 minutes the operators are busy. If its more than minutes to get to the tech, then all the techs are busy. There are times that I have waited 15+ minutes, but this is rare.<snip> Wow, is this how everyone's support calls go? What number are you guys calling? When I call 1800 848 6548, I usually get to talk to a person right away that assigns a PMR, but usually end up waiting hours or days for a call back. Wow, 15 minutes, just wondering if this was the norm out there. Thanks, Mark B. -----Original Message----- From: Sias Dealy [mailto:[EMAIL PROTECTED]] Sent: Wednesday, February 19, 2003 8:33 AM To: [EMAIL PROTECTED] Subject: Re: 5.1.6.2 is out Geoff, I know of a company that once lay off IBM hardware and software and went with another company. The first month or so everything seem to be fine. Then the hardware started to have some problems and then everyday there was a problem with the hardware. The hardware tech practically lived in the company. When calling in for support. The wait in the hold queue was about 15+ minutes just to get to the person to get your information and then it was another 20+ minutes to get to the tech. After a year the company went back to IBM. If yur hold time with IBM is more than 5 minutes the operators are busy. If its more than minutes to get to the tech, then all the techs are busy. There are times that I have waited 15+ minutes, but this is rare. In my shop we do not install the patches unless there is no work around. With patches you can solve one issue and introduce a new unknown issue. If we are not experiencing any problems we do not install any patch code. Maintence code is what we mostly upgrade to. Sias ________________________________________________ Get your own "800" number Voicemail, fax, email, and a lot more http://www.ureach.com/reg/tag ---- On , Gill, Geoffrey L. ([EMAIL PROTECTED]) wrote: > This morning I've seen email asking us to lay off IBM. Does anyone have any > further experience with any level of 5.1.6 that can convince anyone it's > stable? > > > Is anyone on 5.1.5x satified with that delivery? > Is anyone who is on 5.1.6.0 satisfied with the delivery? > Is anyone on 5.1.6.1 satisfied with that delivery? > Is anyone ready to move to 5.1.6.2? > > Geoff Gill > TSM Administrator > NT Systems Support Engineer > SAIC > E-Mail: <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED] > Phone: (858) 826-4062 > Pager: (877) 905-7154 >
