Farren, Here are some basic steps I would follow if I hit a snag using TSM:
1) Look up the error message in the manual. http://www.tivoli.com/support/public/Prodman/public_manuals/td/StorageManage rMessages5.1.html 2) Check the Knowledge Base, ("KB") Registering for the first time? http://www-120.ibm.com/software/support/ecare/login?action=register Log into the KB: http://www-3.ibm.com/software/sysmgmt/products/support/IBMTivoliStorageManag er.html Use a broad search, include keywords, (separated by a space) and the error message, (ex., ANS4036E NT client backup registry key). 3. Use the above search at search.adsm.org also. You can always narrow your search if you pull to many hits. Good luck! Sam. ----- Original Message ----- From: "Farren Minns" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, October 30, 2002 4:37 AM Subject: Error backing up NT client - any ideas Hi fellow @#SMers We have an NT client (3.7.0.0) that has recently stopped backing up. Looking in the message log I can see the error as follows:- ANS4036E - Error backups up registry key (or something like that). Working on Solaris, my NT knowledge is almost zero. Has anyone else seen this message? Does anyone know what I should do about it? All help is very much appreciated. All the best Farren Minns - John Wiley & Sons - TSM & Solaris System Admin Our Chichester based offices have amalgamated and relocated to a new address John Wiley & Sons Ltd The Atrium Southern Gate Chichester West Sussex PO19 8SQ Main phone and fax numbers remain the same: Phone +44 (0)1243 779777 Fax +44 (0)1243 775878 Direct dial numbers are unchanged Address, phone and fax nos. for all other Wiley UK locations are unchanged **************************************************************************** **
