• If your Tivoli products were purchased Via PPA • Ensure our Site Technical Contact (STC) list you as an authorized user before you register – This will allow you to submit PMRs • Know your IBM Customers Number (ICN) before your register • Fill in all information pertaining to you, Contact information, e-mail address, etc • Do not use your Tivoli id and pswd when registering using your ICN number • Ensure your site support contract is up-to-date – If not, you will be allow to register on IBM.com if you know your ICN to view and search the site but not to submit problems. • Go to IBM.com and register at http://www-120.ibm.com/software/support/ecare/login?action=register • Go to http://www-3.ibm.com/software/passportadvantage/ for assistance with your PPA contract information • If you have any problems – Take the site tours, they are very helpful • http://www-3.ibm.com/software/support/whatsnew.html#tours – Submit the problem you encountered • http://www-120.ibm.com/software/feedback.jsp?topic=esr • If your products were purchased via Tivoli or Non-PPA Products • Check your Tivoli ID and PSWD are up-to-date – If not sure, register at http://www.tivoli.com/support/maintenance.html • Ensure your Support Contract is up-to-date – To determine that you can contact your sales representative or business partner – To determine who your IBM sales representative is go to https://www6.software.ibm.com/reg/tivrep/tivrep-r • Go to IBM.com and register at http://www-120.ibm.com/software/support/ecare/login?action=register • Complete Step 1 – Use your Tivoli id and PSWD for your new IBM id if possible – Fill in all necessary fields • Complete Step 2 – In step 2 DO NOT enter your Tivoli customer number where it states ICN number • That is only for IBM Customer Number ONLY Tivoli contract numbers do not work in that field – In Step 2 place your Tivoli ID and PSWD in the field provided for you • If your New IBM.com ID is different than your current Tivoli ID – Your Tivoli id will only be used when submitting PMRs via the ESR tool on IBM.com – Your New IBM ID will only be used when logging on the IBM.com site for entitled content • If you have any problems – Take the site tours, they are very helpful • http://www-3.ibm.com/software/support/whatsnew.html#tours – Submit the problem you encountered • http://www-120.ibm.com/software/feedback.jsp?topic=esr
