Hi Wanda,
Are you running it via a terminal server session? If so, try running the
setup.exe program via "Add/Remove Programs...". Also, if you are accessing
the install image from a network share, try putting the install image on a
local drive.
If none of that makes a difference, then please open a problem record with
IBM support and send them a setup.log file of the problem.
To create the setup.log file, open an OS prompt, change into the directory
where setup.exe is located, and run it as follows:
setup /v"/l*v c:\setup.log"
After the install fails, you should have a setup.log file.
Regards,
Andy
Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Development
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: [EMAIL PROTECTED] (change eye to i to reply)
The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.
"Prather, Wanda" <[EMAIL PROTECTED]>
Sent by: "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]>
10/11/2002 13:30
Please respond to "ADSM: Dist Stor Manager"
To: [EMAIL PROTECTED]
cc:
Subject: Win2K 4.2.3 client - install problem
What now?!?
I downloaded the new 4.2.3 client for WIn2K.
I click on IP22569.exe and the files get extracted
Then I select ENGLISH
Then the Install Shield Wizard pops up, gets to "preparing to install"
...... and disappears.
Nothing.
Nada.
Anybody seen this before?
Does the install process leave a log somewhere?
