When I went through my upgrade from 3590E to 3590H, the CE was required, per his instructions, to update the firmware on the drives. The new hardware came with the firmware on tape. Sorry to say, but your CE is not following the instructions in the Upgrade Manual for doing this conversion.
Mahesh >>> [EMAIL PROTECTED] 10/20/02 11:32AM >>> To my knowledge, if you are on maintenance, the CE will apply the code to the drives. However, it is a lot easier if you just get the code and use tapeutil to load it from your host, no tape required. Paul D. Seay, Jr. Technical Specialist Naptheon Inc. 757-688-8180 -----Original Message----- From: Lloyd Dieter [mailto:dieter@;SNRGY.COM] Sent: Sunday, October 20, 2002 9:31 AM To: [EMAIL PROTECTED] Subject: 3590 Firmware All, We recently replaced a set of 3590B drives with H's in a 3494. During the upgrade, I inquired of the CEs regarding what the latest firmware was, and if they could verify that the upgraded drives had the latest code. The reply I received was that the procedures for 3590 firmware updates had changed, and that the customer is now responsible for obtaining the FMR tape. Anytime in the past I have gone through firmware updates on 3590 drives, the CE always provided/created the FMR tape. A quick check around the web site doesn't seem to indicate anything new along these lines, nor does a visit to index.storsys. When I asked one of the CEs for the procedure for getting the code, he provided me with an e-mail address of someone within IBM. I fired one off to him, along with the information I was told I required (Co. name, drive SN, etc.), but have received no reply. Has anyone else heard this, or are these guys a little off base? -Lloyd -- ----------------------------------------------------------------- Lloyd Dieter - Senior Technology Consultant Synergy, Inc. http://www.synergyinc.cc [EMAIL PROTECTED] Main:585-389-1260 fax:585-389-1267 -----------------------------------------------------------------
