I placed a service call and spoke with a tech. The problem we are having is the RMU dropping off the network and the only way to get it back is to either reboot the library or pull the RMU out and push it back in to get it to restart. IBM service told me that the latest firmware wouldn't fix this problem. THe problem has to do with the broadcast traffic on the network causing the RMU to drop. THe workaround is to place the RMU on its own subnet. I don't know if I can convince the client to dedicate a subnet just so we can remotely "see" the library. We've been doing without for so long now. IBM service felt that there would be a new release out soon as they were testing this fix in the labs now.
They also sent me the procedures for updating the RMU over the serial port....all 18-steps! We've tried upgrading components via the RMU web application and ended up having to replace a couple LTO drives. If the firmware upgrade fails in the middle..the drive is toast. Now we do it over the SCSI for the drives and the serial for the library. And now we know how to update the RMU over serial connection. Bill Boyer DSS, Inc. -----Original Message----- From: ADSM: Dist Stor Manager [mailto:[EMAIL PROTECTED]]On Behalf Of Joerg Pohlmann Sent: Monday, September 23, 2002 12:16 PM To: [EMAIL PROTECTED] Subject: Re: Off Topic: Upgrading RMU firmware on IBM3583 library Suggest you stick to IBM "official" firmware as opposed to getting firmware from other vendors - there might be warranty and/or service implications. Yes, you use the RMU to update RMU firmware. The 3583 RMU one of my customers got recently has the latest firmaware on it - it too has some errors, like pointing to non-existent URLs for pubs. The RMU tells you the level of the firmware; I compared it to the one at ftp://service.boulder.ibm.com/storage/358x/3583/ From there, download the rmucode.exe - then explode the exe file on a Windows machine. All this is documented in the 3583 book GA32-0411-03 - download from http://www-1.ibm.com/support/docview.wss?rs=547&context=STCVQ6Y&uid=ssg1S700 0103 Joerg Pohlmann Halvorsen Geirr Gulbrand <[EMAIL PROTECTED]> Sent by: "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]> 2002-09-23 04:56 Please respond to "ADSM: Dist Stor Manager" To: [EMAIL PROTECTED] cc: Subject: Re: Off Topic: Upgrading RMU firmware on IBM3583 library Another place to look, might be with Adic, Scalar 100 (Same hardware, different vendor). Mvh Geirr G. Halvorsen -----Original Message----- From: David Longo [mailto:[EMAIL PROTECTED]] Sent: 20. september 2002 16:55 To: [EMAIL PROTECTED] Subject: Re: Off Topic: Upgrading RMU firmware on IBM3583 library Simplest thing is have your IBM CE do it. David Longo >>> [EMAIL PROTECTED] 09/20/02 10:18AM >>> Has anyone updated the RMu firmware on a 3583? I'm looking at the docs, searching IBM's site and finding all kinds of stuff on the drives and library, but nothing on the RMU itself. It almost looks like you have to use the RMU to update the RMU, but there is a serial port on the back of it.... Any help would be VERY appreciated. Bill Boyer DSS, INc. "MMS <health-first.org>" made the following annotations on 09/20/2002 10:56:40 AM ---------------------------------------------------------------------------- -- This message is for the named person's use only. It may contain confidential, proprietary, or legally privileged information. No confidentiality or privilege is waived or lost by any mistransmission. If you receive this message in error, please immediately delete it and all copies of it from your system, destroy any hard copies of it, and notify the sender. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this message if you are not the intended recipient. Health First reserves the right to monitor all e-mail communications through its networks. Any views or opinions expressed in this message are solely those of the individual sender, except (1) where the message states such views or opinions are on behalf of a particular entity; and (2) the sender is authorized by the entity to give such views or opinions. ============================================================================ ==
