Hi Petr... the lack of response for the time you cited is far too long. Tivoli, here in the US, gets back next day usually for Level 3 email queries. They sometimes have problems with the contact info and mess up the email response. They will leave a copy of their response on the www.tivoli.com/support site where you reported the problem. Go back to the site and check to see if they have responded but the email failed to get to where you expected. George Lesho Storage Admin AFC Enterprises Petr P
řerost <[EMAIL PROTECTED]> on 02/07/2001 02:21:08 AM Please respond to "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] cc: (bcc: George Lesho/Partners/AFC) Fax to: Subject: Tivoli response time to PMR
Hello , I opened PMR via WWW on Tivoli support on behalf of my customer with valid maintanence contract - 31.1.2001 with severity 3 - 5 days later - no response and things turn worse - so I updated PMR and increased severity to 2 - today is 8.2.2001 and still no response . Is it normal ? What response time should I expect ( in Europe ) ? Petr Prerost e-mail [EMAIL PROTECTED]
